You haven't made it clear what you have done so far.  Specifically, have you
disconnected the modem to see if the machine runs well without the modem
attached, thereby indicating a modem or cable problem?  (I suppose that this
is not helpful if the client needs the modem all the time to do the work.)
Have you plugged the modem into a different usb port?  Have you tried
another usb device (such as a mouse) in the suspect port?

Does the error message ask you to report it to Microsoft?  In a moment of
weakness I did that once, and, then,  an expanded error message allowed me
to find out what the problem was.

Is there any consistency in when/where the error message appears?  You might
be able to reload software or drivers.

Dean Kukral

----- Original Message -----
From: "Frederick Navarro" <[log in to unmask]>
Sent: Sunday, February 29, 2004 6:48 PM
Subject: [PCBUILD] USB modem driver for WinXP?


> Hello everyone, I would like to ask for some questions.  I am working as a
> technical support staff in our company.  And one of our clients used a P3
> machine running with Windows XP Home Edition.  For connectivity purposes,
> he used a modem via USB which he bought from a friend of his in their
> place.  For months, it was working well.  But after almost a year, the
> machine would suddenly go into "Blue Screen" and it stated that "there was
> a hardware/software change which caused the hang-up" wherein no changes
> were made either in hardware or software.  Any suggestions which I could
> isolate the problem?  I have a bad feeling that it is either the
hardware's
> USB slot or the device itself but I can't tell him which is which.  Hope I
> can hear from you guys soon, thanks!!!
>
>
> Frederick
>

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