Hi Hugh,
Thank you so much for taking the time to help me with my Acer. Its 
amazing that you guys freely give your time to help others.
I have now got the machine back to factory settings, great, but I still 
have the problem with the dvd, it only opens intermittently and it wont 
"see" the disc when one is inserted.  There seems to be a problem with 
the driver and I have tried to update the driver but it states the 
existing driver is up to date, I tried "uninstall" and the dvd 
disappeared from my computer. I then clicked again on update driver and 
again it said driver is up to date.
I have looked on the internet but there only seems to be sites that scan 
your computer and ask for money - I don't mind paying but I am a little 
cautious of having the laptop scanned and buying from unknown sources. 
Is there a safe site for drivers?
Incidentally, while writing this, a cd suddenly started playing, I had 
put it in on one of the infrequent times the draw actually opened about 
an hour previously!! Normally the draw doesn't open either by pushing 
the button or right clicking in "my computer"
I managed to get an email to Acer support so I will just see if they 
have a solution.
Anyway, thanks again for helping me get the machine back to factory 
settings.
Regards,
John.


On 19/11/2011 01:27, Hugh Vandervoort wrote:
> Does it have a restore partition?
> "To access the recovery partition on your Acer computer for recovery,
> follow the steps listed below.
>
> 1. Power on the computer
> 2. At the white ACER BIOS screen, hold the *Alt* key and press the *F10* key
> simultaneously to start Acer eRecovery.
> 3. Once eRecovery has loaded, click *Restore to Factory Default Settings*
> 4. Click *OK* to continue
> 5. From here, the eRecovery process will update all the data on the C:
> drive and restore a fully functional factory image (approximately 10
> minutes).
> 6. Once eRecovery has run, press *OK* to reboot unit
>
> Note that all data will be lost during this process and your computer will
> be brought back to it's original factory state and settings."
> Otherwise, you can buy probably buy restore disks from Acer.
>
> "On Fri, Nov 18, 2011 at 1:50 PM, john Clemence
> <[log in to unmask]>wrote:
>
>> Hi,
>>
>> I bought an Acer Aspire 5732Z about a couple of years ago and it developed
>> a problem with the DVD player. Once the company I bought it from knew I had
>> a problem within the warranty period I found I could not log into my
>> account to get the repair booked in -- this may have been a coincidence but
>> I got so frustrated that I bought a new notebook.
>>
>> My daughter needs a laptop to enable her to work from home and I would
>> like to let her have the Acer. I think I would need to format the hard
>> drive but I don't think the machine came with any discs, (or I can't find
>> them at the moment). Is there any way to format the hard drive and then
>> re-install the o/s, (windows 7 home premium). I don't think I could access
>> the internet without an o/s, and then there will be the problem of loading
>> the drivers!
>>
>> Perhaps I could clear all my old stuff but then I would have the
>> intermittent dvd which I think is a software problem.
>>
>> I will have another look for any discs but I don't recall any. I wonder if
>> anyone has got any ideas how I can restore this machine?
>>
>> Regards,
>>
>> John.
>>
>>
>>              The NOSPIN Group is now offering Free PC Tech
>>                         support at our website:
>>                          http://freepctech.com
>>
>                The NOSPIN Group is now offering Free PC Tech
>                           support at our website:
>                            http://freepctech.com
>

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