Hello Harriet;

I believe this addresses the issue you are dealing with;

http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

Good luck.

Bill



----- Original Message ----- 
From: <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, July 10, 2008 4:46 AM
Subject: [PCBUILD] Windows Update Problems/Zone Alarm


>
> _Update for Windows XP  (KB951978)_ 
> (javascript:parent.fnExpandDetails(10);)
>
>
> (javascript:parent.fnExpandDetails(8)) _Windows Malicious  Software 
> Removal
> Tool - July 2008 (KB890830)_ (javascript:parent.fnExpandDetails(8);)
> _Security Update for  Windows XP (KB951748)_
> (javascript:parent.fnExpandDetails(9);)
>
>
>
> I have a  Dell Dimension 8400 using Win. XP Home.... and I also have been
> using Zone Alarm  free firewall, and Avast free Anti-virus.  While ago, 
> Windows
> informed me I  had some updates to download (the above).  I did that, but 
> when
> I tried to get online, I couldn't get on.  I looked in my firewall and
> things had been changed about in there, and I don't know what is supposed 
> to be
> checked and which is not. So I changed it back, it still didn't work, so I
> called the phone company and they told me to disengage my firewall .... I 
> did  and
> it worked.  So something in the firewall prevented me from getting 
> online. I
> had every thing checked so it could do that, but it has to be Win 
> downloads
> and not my firewall.
>
> So, I did  a system restore to remove the downloads which now works.  Does
> any one  know what Microsoft did in those three downloads to make those
> downloads not work.  And why does  my Firewall get  different settings 
> when I never
> touch it.  Is there a better firewall  or at least one that is easier to 
> work
> with than Zone Alarm which is  free.
>
> What I  also want to know if how can I get past those three updates and 
> make
> it work  with my firewall?    Harriet 

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