-----Original Message-----
From: Lisa Salkovitz Kohn <[log in to unmask]>
Date: Saturday, April 10, 1999 1:38 PM


>Is anyone here an expert on the Iomega ZipDrive "Click of Death"
problem.....etc...>
.............so my question is -- do I have a permanent problem or not?
.....Is the drive now going to miswrite at this  22-minute point on all my
cartridges, so that I should be trying to get a >replacement from Iomega (I
think that I am 3 months beyond warranty, of
>course)?
>
>Is this a big enough problem that I should be switching my archive media to
>something else, and if so, what?  (and if not now, when? <g>)  Are more
>recently manufactured Zip drives more reliable??
>
>Thanks.
>Lisa Salkovitz Kohn
             ~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~
I'm no expert on the subject, but your experience sounds very similar to
mine, and I would advise contacting Iomega and see what they will do.  They
replaced my drive, long after warranty and sent some replacement cartridges
for three I had problems with.  Was able to transfer much of material to the
new cartridges and they wanted all the replaced items drives and cartridges
back which I returned.  After their big hasstle earlier and court settlement
etc, they were very solicitous and hopefully still are.  I have a sheaf of
e-mail messages but perhaps this one below will provide the info to get you
started:

Date: Tue, 13 Oct 1998 14:19:25 -0600
From: MICHELE WAGSTAFF <[log in to unmask]>
To: [log in to unmask]
Subject: Jaz drive and disk problems
Status:

Dear Mr. Decker,

Thank you for telling us about your concerns with Iomega. We are sorry
you had this experience and want you to know we share your concern.
Consumer satisfaction is most important to us, and we sincerely regret
the difficulties you have had with your Jaz drive.

If you will forward your shipping address, serial # on the drive and the
number of disks that seem to be defective I would be happy to set up an
order for replacement.

The information you gave on your drive is being forwarded to the
appropriate department.

Again, Thank you for writing

Sincerely,

Michele Wagstaff
Executive Response Representative
                  ~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>
Cheers,
   Bob Decker

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