Could be a number of things, internal or external? Internal the serial port
should have been off in the bios external it should have been on.. If it's a
Winmodem then the problems triple..
Was the plug in the right jack? Since he taked them into a new one you'll
never know.. I personally never let administrators touch the hardware... :)

Dave Jones
http://www.airmemories.com
http://www.fwbac.com

I just want to make enough money to
live as good as the wife and kids.


> -----Original Message-----
> From: PCBUILD - Personal Computer Hardware discussion List
> [mailto:[log in to unmask]]On Behalf Of Carol Burnside
> Sent: Thursday, November 14, 2002 8:05 PM
> To: [log in to unmask]
> Subject: [PCBUILD] Modem Question
>
>
> I have a question about a modem a customer had on their computer.  Forgive
> me if this is rather long but it needs some explaining.  This customer
> called me explaining that they tried to connect to the internet.  (This is
> their first time online).  The problem they were having is that when they
> tried to connect they would get a message 'Cannot communicate with modem'.
> I walked them through some steps.  Took them into Device Manager and the
> modem was listed there.  There was no indication of any problem, no
> conflicts so I took them through the diagonostics, testing the modem.  No
> initiation string appeared.  I've done quite a few such tests and to the
> best of my knowledge this indicates that the modem is bad.  I
> suggested they
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