Sounds like one of two things to me...
The phone cord she is using may only have two wires in it instead of
four.  This does not sound like her problem, but is worth looking into...
The new "surge protector with phone jack" my not be "passing through"
all four wires either...  Have her test (temporarily) with the barest minimum
of this equipment on the phone line. (She will need to keep the splitter...)
                 Hope this helps.     Rick Glazier
----- Original Message -----
From: "Bill Nussbaumer" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, August 25, 2000 7:15 PM
Subject: [PCBUILD] Modem only works on line one.


> Hi all,
>
> My mother in law is experiencing some modem problems and I'm trying to help
> her out long distance.  She has an older system: Micron Pentium 200 running
> Win95 OSR2.  A while back her modem ceased to work suddenly and she
> suspected lightning damage from a recent storm (something they get a lot of
> in the mountains of Colorado).  She replaced the old ISA (Brand unknown)
> modem and put in a new PCI U.S. Robotics 56K modem and added a new surge
> protector with phone jack.  After some struggle getting it to work on her
> second line, the next day it mysteriously stopped working (I don't know how
> thoroughly she tested it).  She's discovered, however, that the modem works
> fine when plugged into the first line but not the second.  When plugged
> into the second she doesn't even get a dial tone.  Note that the telephone
> works fine on this second line.  Also I should note that her "two line"
> system utilizes a splitter at the jack.  She has a single jack with a small
> splitter that provides two jacks for the first line and one for the
> second.  Lastly, as I alluded to above, she lives in a very rural area and
> feels that may be part of her trouble.
>
> Has anyone seen this before?  Any suggestions on what I can have her try?
>
> Thanks,
>
> Bill Nussbaumer
>
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