Ok... I have read your note below on updating, which I thought I did this
morning.... but not sure if it did anything or not especially since you said
you updated and are now able to set it back on HIGH. I tried to set it on
HIGH after I updated, but I could not get online, and had to set it back to
Med..... so don't guess it is working.
Now, when I went to the page to update, just then, after reading your note,
it was set to automatic, thinking I could update again, but when I tried to
click on that.... it flashed a message so fast I couldn't read it, so I took
it off automatic and selected manual, and encountered the same thing. After a
jillion tries, I finally captured a pic of what it said...."Please wait.....
attempting to contact ZoneAlarm update service. Receiving data." So I
gather it is doing absolutely nothing!! Harriet
----------------------------------------------------------------------------
Installing the ZoneAlarm update fixed the problem for me -- my
security setting is back on HIGH.
However, it's worth noting that
(a) one isn't going to learn about this webpage unless one has already
found one of the workarounds listed,,,,, and
(b) when I told ZA to check for updates, it reported itself already up to
date -- I had to manually select the right update from this page and
install it.
This all presupposes that one successfully determines that it's a
problem with ZA and the updates (if one left them on totally automatic
operation, as Microsoft recommends, one would not know they had
occurred...)
I bet there are ISPs all over the world fielding "sudden loss of
connectivity" calls about this. Not a huge flood, but enough to be
wondering who broke what, and how.
David Gillett
On 10 Jul 2008 at 14:28, [log in to unmask] wrote:
> Thank you so much for this bit of information. I did as you instructed
and
> downloaded an update from Zone Alarm, but I still had to move that 'high'
> setting down to 'medium.' If not, then I couldn't get online. So I
thought by
> uninstalling that 'hot fix' (#KB951748) would fix it for me, (so I could
> keep my setting on HIGH) I did that, but before it finished uninstalling,
it
> said if I uninstalled that fix, then I would lose the ability of KB951978
from
> working. I don't know why MS doesn't know how these affect certain
firewalls,
> if not all of them. Possibly Gates left at the right time!!
Harriet
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