Joe,

Thanks for your response. I was a dealer at the time and, due to length of
time of purchase from my wholesaler, I had no reason to go back to them. At
that time it was my responsibility to the customer. KDS never once offered
to pay shipping and, believe me ~$58.00 to ship them was not
cool!(especially as I felt I had to pay this due to the fact that I had
recommended these on recommendation of my wholesaler...they is not around
anymore). I only shipped three of these as most of the customers,
fortunately, were reasonable. The ones they shipped back were obviously
*used and abused*, not the originals and took a month + to get back.

Maybe they have improved now as this was about three years ago. Of course
they would have to hire someone that spoke bare English as a minimum.

I'll get off this box now. Once again I do appreciate you position and hope
you always have continued good luck with KDS. Of course, in all fairness,
many of these off-shore OEMs have similar issues..............so.........

Jeff

> HI,
>
> It's been a while.  We distribute KDS and other brand monitors.  We deal
> with only monitor companies that have a "not back to seller" program,
> i.e. they handle the warranty direct with end user.  I'm sure you can
> find more information on it by looking up their K.A.R.E.S. program on
> the web.  I'm also sure they have some restricitions and quidelines that
> must be followed.  If I sell to a dealer and he calls up with a problem,
> I just tell im to call the 800 number on the KDS warranty info and they
> handle it. We don't have to get involved and I've had no complaints or
> call backs.
>
> That said, there may be certain models, KDS sells to others, that may
> not be part of this K.A.R.E.S. program, for less money and that may be
> what you experinced.
>
> Thanks and have a Great Day!
>
> Joe Lore
> =======================
>
> Joe,
>
> When did KDS start paying for return shipping? Last time I dealt with
> them they didn't even want to issue an RMA even though I had a 3 year
> warranty. I have another on on the floor here that blew the high voltage
> transformer in less than two years(no abnormal voltage problems) and
> have had issues with every one(twelve) that I purchased. They are off my
> Christmas list permanentaly.
>
> Jeff
>
>
>
> > HI,
> >
> > Skip office depot and save your gas. - call kds directly, they will
> > send a new unit out and a call tag for the old one. Unless office
> > depot buys them without a 3yr warranty program.
> >
> > Thanks and have a Great Day!
> >
> > Joe Lore

            Do you want to signoff PCBUILD or just change to
                    Digest mode - visit our web site:
                   http://freepctech.com/pcbuild.shtml