Go to www.hp.com, click on drivers, type in your deskjet model, and it should be listed with the software for it.  If not, go to deskjet 895, which is where I found it.  I think it is universal for all their USB capable 800 series printers.

>"HP has a small utility to completely uninstall the USB software, which
>you absolutely need to run.  Get the latest driver for the 845, and make
>sure the USB install goes first and completes itself before the printer
>driver is installed."
>
>
>Hi,
>
>Where do I get this utility?.
>Paul.
>
>
>


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