> -----Original Message-----
> From: Cathy Pierce
>
>
> Hi everyone,
>
> I sent this to PCSoft but was informed I should address this to
> PCBuild. I am experiencing a problem installing a Microsoft
> security patch for Internet Explorer 6 SP1 and have been trying
> different fixes with the help of Microsoft's technical support as
> we send emails back and forth. After several different tries,
> the tech states that it is likely that, " some components are
> damaged on your system. I suggest you perform an In-Place Repair
> to replace the damaged files and registry entries with the correct ones."
>
> He then gave me the steps to do this which included inserting my,
> "Windows setup CD". This is a problem as I don't have one. I
> bought my computer second-hand with everything already installed
> on it, and did not receive any disks whatsoever. As a computer
> novice, I did not know that a setup CD existed, or that I should
> have one. I emailed the tech with this info but have not heard
> back yet. I realize that I cannot burn something from my system
> onto a CD and use that for the setup CD if my computer's info is
> corrupted. Where can I get this info from to make a windows
> setup CD? Can I 'burn' one, can I buy one? If so, from where?
> If I can burn one could you give me a step by step process that
> is really 'dumbed down' for me. I couldn't find anything on the
> Microsoft website.
>
> I have Windows 98.
>
> Thank you very much in advance,
> Cathy
Cathy,
I am not an expert on this but believe that you technically do not own the
right to use Windows on your computer. You purchased the hardware and not
the software. The person that sold you the computers should have provided
the original installation software on disk or CD. Now, I believe your best
choice would be to purchase a version of Windows (98, ME, 2000, or XP -- XP
would be my choice) and do a new install. Be forwarned, this option would
erase all other software which you also do not have the installation disk.
You can try a repair install (which is what the MS tech recommended), but
this does not always correct system problems.
Do you own any version of Windows? If so, you might qualify for upgrade
pricing. WinXP Home can be had for about $90. Wish I have better news, but
in the future, make sure you get the original software if you purchase
second hand. The person who sold you the hardware "retained" the license for
the software and might be using it on another system. Using the same OS on
two systems is against the EULA (licensing agreement between you and
Microsoft).
Depending upon your needs, Linux might be an alternative, but this is not
for the faint of heart. But the OS software is free to download and usually
comes with lots of applications software.
Good Luck,
Jim Maki
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