Installing the ZoneAlarm update fixed the problem for me -- my
security setting is back on HIGH.
However, it's worth noting that
(a) one isn't going to learn about this webpage unless one has already
found one of the workarounds listed,,,,, and
(b) when I told ZA to check for updates, it reported itself already up to
date -- I had to manually select the right update from this page and
install it.
This all presupposes that one successfully determines that it's a
problem with ZA and the updates (if one left them on totally automatic
operation, as Microsoft recommends, one would not know they had
occurred...)
I bet there are ISPs all over the world fielding "sudden loss of
connectivity" calls about this. Not a huge flood, but enough to be
wondering who broke what, and how.
David Gillett
On 10 Jul 2008 at 14:28, [log in to unmask] wrote:
> Thank you so much for this bit of information. I did as you instructed and
> downloaded an update from Zone Alarm, but I still had to move that 'high'
> setting down to 'medium.' If not, then I couldn't get online. So I thought by
> uninstalling that 'hot fix' (#KB951748) would fix it for me, (so I could
> keep my setting on HIGH) I did that, but before it finished uninstalling, it
> said if I uninstalled that fix, then I would lose the ability of KB951978 from
> working. I don't know why MS doesn't know how these affect certain firewalls,
> if not all of them. Possibly Gates left at the right time!! Harriet
> --------------------------------------------------------------
> Hello Harriet;
>
> I believe this addresses the issue you are dealing with;
>
> http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccess
> Issue.html
>
> Good luck.
>
> Bill
>
> ----- Original Message -----
> From: [log in to unmask] (mailto:[log in to unmask])
>
> > _Update for Windows XP (KB951978)_
> > (javascript:parent.fnExpandDetails(10);)
> > (javascript:parent.fnExpandDetails(8)) _Windows Malicious Software
> > Removal Tool - July 2008 (KB890830)_
> (javascript:parent.fnExpandDetails(8);)
> > _Security Update for Windows XP (KB951748)_
> (javascript:parent.fnExpandDetails(9);)
>
> > I have a Dell Dimension 8400 using Win. XP Home.... and I also have been
> > using Zone Alarm free firewall, and Avast free Anti-virus. While ago,
> > Windows informed me I had some updates to download (the above). I did
> that, but
> > when I tried to get online, I couldn't get on. I looked in my firewall and
> > things had been changed about in there, and I don't know what is supposed
> > to be checked and which is not. So I changed it back, it still didn't
> work, so I
> > called the phone company and they told me to disengage my firewall .... I
> > did and it worked. So something in the firewall prevented me from
> getting
> > online. I had everything checked so it could do that, but it has to be Win
> > downloads and not my firewall.
>
> > So, I did a system restore to remove the downloads which now works. Does
> > any one know what Microsoft did in those three downloads to make those
> > downloads not work. And why does my Firewall get different settings
> > when I never touch it. Is there a better firewall or at least one that
> is easier to
> > work with than Zone Alarm which is free.
> > What I also want to know if how can I get past those three updates and
> > make it work with my firewall? Harriet
>
>
>
>
>
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