Elizabeth Boston wrote:
>
> A new twist on this problem...
>
> > At 08:27 PM 2/13/1999 Elizabeth Boston wrote:
> >
> >        The new power supply works fine. The reason for
> replacing
> >the motherboard, was due to the fact that the computer
> would
> >not find the keyboard. When booting, one of the first
> messages
> >was "Keyboard not detected" There is no keylock feature on
> this
> >computer, and I tried three keyboards, two of which I KNOW
> >work. . . . The new motherboard has the same problem!
>
>         At the suggestion of the warranty company (who REALLY
> doesn't want to replace this computer) I tried plugging the
> keyboard into the mouse port. It Worked!! But, if I plug the
> mouse into the keyboard port, The computer beeps and the
> keyboard flashes.
>         I don't know that I've gained any ground, but I can access
> the BIOS now...
>         Any suggestions??
...

Whether they want to replace it or not, contact them again and report
your results.  If they can't fix the problem for you then I would think
they would have to refund or replace the unit for you if it isn't
working as advertised.  Don't be angry, but be persistent and
professional.  You paid good money for a working unit and they haven't
provided it yet.  That's MY opinion.
--
Larry Atlow                          Internet:[log in to unmask]
Microcomputer Analyst                Phonenet: (601) 264-9639

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