First start up in safe mode, go to device manager and remove the scanner from there. Check under USB and remove the HP usb drivers. Also go to hp's site, and look for a small download that is supposed to remove all traces of the usb installation. There is a problem on usb reinstalls which is why they put out the extra uninstaller. I'll bet if you have tried more than once to install this thing you'll find a lot of them in device manager in safe mode. While you're there check under every other heading to make sure you haven't got 6 disk controllers, 20 hard drives, and 19 monitors. Win 9x loves to secretly install stuff a million times.
>Hello all!
>
>Specs: HP Scanjet 5200c (both USB and parallel connections available - had
>been using USB) attached to a 6 year old Dell running Windows 98 (not SE),
>
>Problem: A week ago, this client called me up and said his printer and
>scanner had stopped working. Both connected to the computer through USB
>cables and had worked fine. I was able to delete and reinstall the printer
>driver with no problem. The scanner refused to install using the steps
>outlined by HP: first install the software (and I tried it with the latest
>drivers from HP also), turn off the computer, then plug in the power and USB
>on the scanner, then start the computer. Essentially, after the last step,
>the scanner should be recognized by the computer. Alas, the scanner is not
>only not recognized, but the program didn't even get onto the start menu
>(though all the files were installed and could be run directly from its
>folder).
>
>Here's what I tried: I took the scanner to my computer and got it to work
>fine on my XP Pro machine using the same steps but with different drivers
>from the HP site. Back on site, I tried using the parallel port connection
>(enabled through the software setup) and got the program on the start menu
>(whee), and an icon in the system tray stating that the scanner was not
>responding. In Device Manager, the connection was listed as a SCSI type and
>had the feared yellow exclamation point on it. After uninstalling and
>reinstalling numerous times (even going through Add New Hardware wizard and
>trying the USB connection a few more times), I got nowhere.
>
>I suspect that there is a USB issue that began when both the printer and
>scanner stopped working, but device manager shows no problems... It does
>seem that there are no hardware issues - all the cables, etc do work, just
>not on this Dell
>
>Thanks in advance for all the thought and time you put into this.
>
>Best,
>
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