I have a Gateway P5-133 and to get Windows to restart
without the computer shutting down the "Advanced Power
Management" must be disabled in the Cmos.
Setup is entered by pressing the "F1" on boot up. The
"Advanced Power Management" selection is under "Advanced"
then "Power Management Configuration".  Press enter, select
disable.  Press "ESC key" and cursor over to "Exit" and
select "Exit Saving Changes".
Hopefully this will take care of your friends problem.
Regards,

Bill Griffith
Integrated Computer Solutions




>My friend has a Gateway machine and when he trys to restart the system it
just shuts down. Any help will be greatly appreciated. Thank you for your
time and patience.<

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