Mary Belle,
When a modem connects, it may not always display the "effective throughput"
speed. This is especially true with today's high speed modem's that use
sophisticated data compression technology. Even though a modem registers
the intitial connection at 31,200000, once the data compression
routines kick in, the THROUGHPUT will be up in the 40K range.
Since you do not have a USR modem, calling the USR test line will not yeild
much valuable information. A better test is to use the utility program
SYSMON.EXE which you already have.
First talk with your ISP and find out how/where there is a file which you
can download from your ISP's servers. DO NOT try this with a web site out
on the internet --- ONLY work with files that are physically located at your
ISP. The file should be at least 1 Meg. Bigger files will give a more
accurate average, but 1-2 meg is plenty for a quick check.
Before you connect and download, start the System Monitor.
Click START - PROGRAMS - ACCESSORIES - SYSTEM TOOLS --
and select the SYSTEM MONITOR program.
Now go to the SYSTEM MONITOR's menu bar and click EDIT --
ADD ITEM.
On the left side, click DIAL UP ADAPTER ( not #2 ).
On the right side, click BYTES RECEIVED/SECOND
Click OK.
This will create an empty graph.
Now dial in and download the file. Watch the values on the graph and try to
determine the average value. Multiply that average by 10 and you will have
your true download speed.
I'm not sure why someone made the comment about distance from the ISP. All
signals must go from your telephone to the TelCo switch center and then from
the switch center out to the ISP......The distance between you and the ISP
has nothing to do with anything.
What IS important is the type -and amount- of "switchgear" that the TelCo is
using between you and the TelCo switch center _AND_ between the switch
center and your ISP. Since you have no control over this and the TelCo
won't guarantee anything better than a voice grade line, this is not a very
productive avenue to resolve your problems.
Jim Meagher
Staff Editor
----- Original Message -----
From: "Mary-Belle Simmons" <[log in to unmask]>
> Jan Lambert wrote:
>
> > In <[log in to unmask]>, on 03/03/00
> > at 03:31 PM, Mary-Belle Simmons <[log in to unmask]> said:
> >
> > >After spending an hour on the phone with tech support, I am
> > >sending an email to this list. I have an IBM, AMD K6-2 500mhz
> > >with a Rockwell 56K data fax pci modem installed. I connect at
> > >31200 or slower every time. Tech support was able to offer no
> > >advice after checking my settings and asking me about my phone
> > >line connection. Would anyone here have any suggestions to
> > >improve the speed of my connection? Thanks in advance. --
> > >Mary-Belle Simmons
> > >NC Giving Online Project Manager
> > >CAPITAL DEVELOPMENT SERVICES
> > >http://www.capdev.com
> > >(919) 854-9775 ext. 811
> > >(919) 854-9740 fax
> >
> > Mary-Belle:
> >
> > Your phone line is the prime determinate of how you will connect.
> > There are also a few modem setup options which might be incorrect.
> > Your ISP tech support should be able to give you a "proper"
> > initialization string for the modem, althought it's probably the
> > default (assuming you are running Windows 9x).
>
> Actually, it was my ISP's tech support I was on the phone with. They
> didn't mention an initialization string though.
>
> >
> >
> > Some things to look at:
> >
> > 1. Is your modem a V.90 or an older K56 version. You may not be
> > compatible with you ISP's modems.
>
> I don't really know. It's a new computer, so I'm assuming it's new
> technology.
>
> >
> >
> > 2. Use your modem setup option to force he modem to connect at
> > 28,800 and then call 3Com's (USR) free test line. You can get the
> > current number from thier website.
>
> I'd like to try this. How do I force the modem to do anything? And if
> I do connect at 28,800, then how do I call the phone number if I'm
> online?
>
> >
> >
> > 3. Are you located within 1.5 miles of the central office? If no,
> > you are not in a good place.
>
> We don't have an office here, and I don't know where the switching
> station is. Thank you for your help.
>
>
> >
> >
> > good luck,
> > jan lambert
> >
> > -----------------------------------------------------------
> > [log in to unmask]
> > -----------------------------------------------------------
> >
> > Curious about the people moderating your
> > messages? Visit our staff web site:
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>
> --
> Mary-Belle Simmons
> NC Giving Online Project Manager
> CAPITAL DEVELOPMENT SERVICES
> http://www.capdev.com
> (919) 854-9775 ext. 811
> (919) 854-9740 fax
>
> Curious about the people moderating your
> messages? Visit our staff web site:
> http://nospin.com/pc/staff.html
>
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