One term that elicited some of the most passionate responses is "consumer." The response from readers about this word has been almost entirely negative. <http://www.samhsa.gov/samhsaNewsletter/Volume_18_Number_3/CommentsIdeasPersonalStories.aspx>http://www.samhsa.gov/samhsaNewsletter/Volume_18_Number_3/CommentsIdeasPersonalStories.aspx http://www.samhsa.gov/samhsaNewsletter/Volume_18_Number_3/WhatsInATerm.aspx People Who may still comment - the period has been extended. "People Who experience mood swings, fear, voices and visions"