"Services whose delivery systems incorporate 
substantial elements of choice and competition 
work best. Properly designed, such systems will 
deliver services that are of higher quality, more 
responsive and more efficient than ones that rely 
primarily upon trust, command-and-control, or 
voice. Moreover – contrary to much popular and 
academic belief – they will also be more equitable or socially just. "

<http://www.voxeu.org/index.php?q=node/499>http://www.voxeu.org/index.php?q=node/499 




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