Communicating with Congress: How the Internet Has Changed Citizen 
Engagement (report is US specific, but would generalize to many other 
countries)

Key findings from the report include:

     * Almost half of adult Americans contacted Congress in the last 
five years to support, oppose or learn more about issues of interest to 
them.
     * The majority of people surveyed do not believe Congress is 
interested in what they have to say, but they want Members' to keep them 
informed of their views and activities and of the policy issues being 
debated in Washington.
     * Those who had contacted Congress tended to be more politically 
active in other ways than those who had not.
     * The Internet has become the primary source for learning about and 
communicating with Congress.
     * A majority of people who contacted Congress had been asked to do 
so by a third party - primarily through interest groups - and they place 
a high value on the role of advocacy campaigns in our democracy.

http://www.cmfweb.org/index.php?option=com_content&task=view&id=64



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