<<Disclaimer: Verify this information before applying it to your situation.>>

I guess that my patience is wearing thin. This is provided for your
information. I tracked down info on the President of the company and sent
him a a copy as well.

------

Dear "Swisscolony'"-

I am quite disappointed with the absence of timelyness and the very poor
manner of your reply.

Clearly customer service is not something held in high esteem at your
company.

It is clearly inadequate for it take from 12/20/2002 to 2/25/2003 for you to
respond to my inquiry.

It is clearly poor customer service for you to respond with an unsigned,
impersonal email.

For your reply it seems that these issues are of no concern since you do not
comment on them. It is also clear that your company is not interested in
customers and their families who have Celiac Disease and therefore cannot
consume your products due to cross contamination.

I will be sending a copy of this email to the President of your company.
Perhaps he/she will feel that your customer service needs some updating.

I will also be sending your response to an international listserv for people
with Celiac Disease and wheat intolerance.

-Michael Thorn


-----Original Message-----
From: [log in to unmask] [mailto:[log in to unmask]]
Sent: Tuesday, February 25, 2003 9:53 AM
To: Thorn, Michael
Subject: Re: SC: ProductInformationItem <<#75513-111163#>>


Michael,

Thank you for your patience in waiting for your reply.

The Chocolate we use does not contain Gluten.  However, the majority of our
items produced in the bakery share the machinery and may present a trace
amount.

We hope this information is helpful to you.

Sincerely,

THE SWISS COLONY
http://www.swisscolony.com

--- Original Message ---
From: mthorn
Received: 12/20/2002 10:34am Eastern Standard Time (GMT - 5:00 )
To:
Subject: SC: ProductInformationItem

Below is the result of the contact us request.
------------------------------------------------------------
Company: The Swiss Colony


Item Number:15126

Concerning:Nutritional

Comments: Do the Royal Chocolate Truffles
contain gluten from wheat, rye or
barley or via cross contamination?
Thank you
------

Michael Thorn
CeliACTIONetwork
http://groups.yahoo.com/group/CeliACTIONetwork/
email: [log in to unmask]

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