<<Disclaimer: Verify this information before applying it to your situation.>>

Thought it was worth a try to contact McDonalds here in the USA and ask if
they could do the same as their European counterparts by providing us with
gluten free buns.  Guess not!  Hey they are missing a GREAT publicity chance
here - especially as most of their European outlets already do this.
Guess we just have to keep bugging them!!!!!!

Chris,
California

-----Original Message-----
From: McDonald's Corp. [mailto:[log in to unmask]]
Sent: Tuesday, May 15, 2001 6:52 AM
To: [log in to unmask]
Subject: RE: McDonald's Reply

Hello Chris:

Thank you for contacting McDonald's.  I appreciate this opportunity to
share some information with you about our menu items.

Be assured, we at McDonald's are very sensitive to the special dietary
requests of our customers.  We understand many of our customers cannot
digest gluten.  As a result, we're always reviewing our menu to find
ways to satisfy the diverse needs and tastes of our customers.  At this
time, we have no plans on offering a gluten free bun to our US menu.

Because you are a valued customer, your comments have been shared with
our Menu Management team for their ongoing review of our menu.

Again, Chris, thank you for contacting McDonald's and sharing your thoughts
with us.


Lori
Home Office Customer Satisfaction Department

ref#:702887

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You wrote:

I have celiac sprue - along with thousands of other people.  It is great
that we can get our hamburgers without the bun - however, in Europe it
is normal policy to provide "gluten free buns" instead of the wheat bun.
This is normal in Sweden, Germany, Italy and other places.

Any chance of this policy becoming usual here in the USA please?  It
would make a huge difference to celiac's and wheat intolerant people and
would be a huge publicity campaign for McDonalds to be the first one in
the USA to do this.  It is considered normal and accepted in Europe for
celiac and wheat intolerance and for their special foods to be
incorporated - so that we are not treated as "weird".  Thanks in advance.