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Subject:
From:
Bev Messner <[log in to unmask]>
Reply To:
Bev Messner <[log in to unmask]>
Date:
Tue, 6 Aug 2002 14:20:28 -0400
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<<Disclaimer: Verify this information before applying it to your situation.>>

Does anyone out there have problems with Sterk's Bakery in Niagara Falls?  Their service seems to leave much to be desired.   I have placed orders with them and after 3 weeks have passed, I start calling.  Right now four weeks have passed for me, and over six weeks for another person I know.  They take your phone number and then NEVER return calls.  I have to call four or five times, and they always promise they will ship it "tomorrow".  Tomorrow never comes.  

What I can't understand the most is this:   They come to celiac conferences and show you what wonderful bread they have and encourage you to order.   Then they never send the orders.   I know they are basically a "mom and pop" operation, but that is no excuse.  You either want the business or you don't, and being timely with deliveries is so important.... particularly when a customer is out of bread.   

Anyone having similar problems?

Bev

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