<<Disclaimer: Verify this information before applying it to your situation.>>

My daughter has been contacting makeup companies and found out Smashbox, which formerly claimed to be gluten free is no longer.  Their particularly unhelpful email is below.  First they claim to not know what is in their product, then suggest consulting one's physician to learn whether to use it (why?  does the physician know what is in it?), and conclude by saying they value their customers.  Very disappointing.

On  a more positive note, my daughter reports that she received responses from Tart, OCC Makeup, and Medusa Makeup, and they are all completely gluten free.

> Thank you for your interest in Smashbox.
>  
> We appreciate the opportunity to explain that we do not have a comprehensive list of products that contain or don't contain certain ingredients.  However, if you would kindly provide us with the specific product names with which you are interested, we will then consult our laboratories and share our findings with you.
>  
> In addition, for the benefit of our gluten-sensitive consumers who may have cross-sensitivities, Smashbox takes the extra precaution of including soy, corn and rice in our research in addition to wheat, oat, barley and rye derivatives.
>  
> In addressing your concern about gluten, we would like to explain that a vast number of raw materials from many different suppliers and sources are used in the manufacture of Estee Lauder Companies' products.  It is therefore not possible for us to fully guarantee that our products are completely free of ingredients that may elicit an allergic response in highly sensitive individuals who react to gluten.  For example, it is possible that small amounts of a wheat sourced ingredient may remain on shared manufacturing equipment even after a thorough cleaning.  We therefore recommend that you discuss this with your physician, because consumer safety is of utmost concern to us.
> 
> I appreciate the opportunity to respond to your question, and sincerely hope I was able to be of assistance. You are valued as our consumer and I hope you will continue to use and enjoy our products with confidence and satisfaction.
> 
> Sincerely
> 
> Brandie W
> Consumer Response Representative

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