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Subject:
From:
Albert D, Biderman <[log in to unmask]>
Date:
Wed, 28 Mar 2001 13:27:00 -0500
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<<Disclaimer: Verify this information before applying it to your situation.>>

I followed up Don Wiss's March 21 message about mycereal.com open for
business.  That resulted in the exchange I am quoting below.  So as
not to seem hectoring, I will not respond to mycereal.com's last
message, below, even though it didn't quite give the reassurance I
sought.

Albert Biderman
[log in to unmask]

> Original Message
> From: [log in to unmask];[log in to unmask]
> To: [log in to unmask]
>
> After going through making blends, got cold feet about ordering
> because of lack of specific attention in the information you provide
> regarding the gluten free status of ingredients.  Also, got stuck for
> a bit because of non-exhaustive alternatives provided in question
> about "Special Diet."
>
> Albert D. Biderman
> [log in to unmask]
>
> Original Message -----
> From: MyCereal Service To: [log in to unmask] ;
> [log in to unmask] Sent: Tuesday, March 27, 2001 12:20 PM Subject: E-Mail
> Response 2001/03/27-1093 CCF
> Dear Mr. Biderman: Thank you for contacting
> MyCereal.com with your inquiry.  Your feedback is very important to us and
> your comments will be shared.  Our primary goal is helping you determine
> whether or not you can include our products in your diet, and to provide
> accurate information.  We believe this is best accomplished by referring to
> the specific ingredients listed on each product package.  Look at the
> ingredient label for wheat, barley, rye, or other sources of gluten.  If you
> don't see any of these listed, then the product would be gluten-free, as are
> our current formulations of yogurt products.  This is the most current
> information for your needs.  Additional information regarding gluten may be
> obtained by contacting your health care professional or: Celiac Sprue
> Association of United States of America, Inc.    PO Box 31700 Omaha, NE
> 68131-0700 402-558-0600
> Sincerely, [log in to unmask] Consumer Services

> Original Message From: [log in to unmask]
>
> I greatly appreciate the prompt reassurance.  It would have been even more
> reassuring had it also addressed the specific concerns that Celiacs have
> with maize or rice cereal products: the possible presence of (1) small
> amounts of gluten from cross-contamination anywhere in the production chain
> from farm to packaging or (2) colorings or flavorings with some glutenous
> component.
>
> We appreciate your efforts to accomodate special needs diets.
> If I can have your kind permision, I will share the reply with fellow
> Celiac-concerned correspondents.  Albert Biderman [log in to unmask] -----
>
> Dear Mr. Biderman:
>
> Thank you for contacting MyCereal.com with your inquiry.  We are glad to
> here that the information was helpful.  You can share the information
> provided with your fellow Celiac-concerned correspondents.
>
> Sincerely,
> [log in to unmask]
> Consumer Services

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