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From:
"Brandt, Chuck" <[log in to unmask]>
Date:
Sat, 10 Apr 1999 21:44:22 -0400
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<<Disclaimer: Verify this information before applying it to your situation.>>

I just returned from a trip to Latin America and noticed the postings
about United Airlines from earlier in the week.  Since I had several of
their GF meals, I'll add my comments too.

Overall, I give UA very high marks for the meals and service.  All the
meals were available and the flight attendants knew in advance about
them.  They did not need to be reminded.  The first meal was a dinner
and was actually my first GF in-flight meal since starting the diet.
What I received was both attractive and tasty.  Although it paled a bit
in comparison to what other passengers had selected from the menu, I was
happy to have tasty, GF food.  After I finished it, I was sitting there
eyeing the other meals when the attendant stopped by to ask if I was
ready for my main course.  This just blew me away.  What I thought was
my "GF meal" was in reality just my GF appetizer.  Even better, while my
attendant was preparing the tray, a second, who had been doing something
else, picked up a roll and started to put it on the tray to help her
partner.  The first attendant immediately put up her hand and said, "No,
no, he can't eat that."  That incident more than the food is what
impressed me most.  It was the idea that the attendants were thinking
about what they were doing and that they understood the importance of
it.

During the return to the U.S., the foreign attendants seemed less
familiar about GF meals.  Crackers with "harina de trigo" listed as an
ingredient were on both the dinner and breakfast trays.  A box of Corn
Flakes with "malto" listed was on the breakfast tray.  For the cereal,
there was no bowl, spoon or milk so it seemed like someone was just
trying to throw in some extra food.  When I talked to the attendant, she
confimed this and apologized for not serving the meals as they had been
originally prepared.  Obviously, UA had provided GF meals and these
items were added simply in an effort to provide better service.  I find
this perfectly acceptable.  First, UA itself had prepared GF meals.
Second, I consider myself very knowledgeable about the diet and yet
still make mistakes.  This being the case, I find it difficult to hold
all the flight attendants of the world to a higher standard than I
myself can reach.  Third, the final responsibility for what I eat is of
course mine.  I am completely satisfied with the service of UA on all my
flights.

I recommend United Airlines to anyone who has a choice of flying with
them.

Chuck Brandt (Delaware)

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