<<Disclaimer: Verify this information before applying it to your situation.>>

Dear Listmates,
I thought I'd share actual email correspondence (2 messages each way) with
Pamela's Products representatives...

Sent: Friday, March 25, 2005 5:15 PM
Subject: wheat or oats in facility?


There has been a lot of discussion on the Celiac forum -- a lot of folks are
saying your cookies have caused reactions, and people are saying you produce
your cookies on lines in a facility where wheat and are oatmeal are used on
different days than the GF runs, but that the lines are cleaned for the GF
production.  My nine-year old has CD, but is not very reactive.  We use a
lot of your cookies, so I'd like to know what the actual situation is there.
We also use LOTS of Pamela's Pancake and Baking Mix.  Is that made in the
same facility?  What are the conditions surrounding that product?
Thank you.
Rasi Chandranatha


From: Pamela's Products [mailto:[log in to unmask]]
Sent: Monday, March 28, 2005 10:08 AM
To: Rakesh Chandranatha
Subject: Re: wheat or oats in facility?


Thank you for your interest in Pamela's Products. As the makers of some of
the finest wheat-free and gluten-free foods on the market we are confident
that our products stand up to all claims made on our packaging. First, all
ingredients used are gluten-free by nature and are carefully sourced and
purchased.

Second, our staff is specially trained for allergy food production and
follow strict Quality Control Procedures. Also, our facility is kosher
certified, state inspected, FDA inspected, and AIB certified.

Third, we continue to test our products through a respected independent
third party lab.

Pamela's Products is one of the leading Gluten-free manufacturers who have
produced gluten-free foods for over 16 years. Our products are eaten by
Celiacs around the world.

We recognize that it can be scary when something like gluten can make you
sick. We also know that there is a lot of false information out there, so we
are glad that you chose to contact us directly and get the truth about our
products. We hope that this information is helpful. Please do not hesitate
to pass this letter along, or to contact us for further information.

Best of health,
Pamela's Products

To: [log in to unmask]

Thank you for the information.  Getting the information straight from
Pamela's and not trusting hearsay is exactly why I contacted you.  The fact
that you did not answer the specific questions that I asked leaves me
feeling a little uneasy.  Again, my questions were, do you produce your
cookies on lines in a facility and/or the same lines where wheat and are
oatmeal are used but the lines are cleaned for the GF production?  And where
is the the baking/pancake mix produced?  In the same facility, or another,
and if another, are wheat/oats/barley/rye processed at all in that facility?
I'd like all the information I can get, so we can decide if the products are
suitable for my daughter and the rest of the family. I would feel much more
comfortable knowing...
Thanks.
Rasi Chandranatha


Rasi,

At this time there is a small amount of wheat products manufactured on
designated days followed by a thorough clean up. Again, our products are
continually tested, and we have a history of making quality products for the
gluten intolerant for 17 years.
The Pancake & Baking Mix is made in a separate facility which is completely
wheat free.

Regards,
Michele Carrero
Pamela's Products, Inc.
200 Clara Ave
Ukiah, CA 95482
707-462-6605 Phone
707-462-6642 Fax














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