<<Disclaimer: Verify this information before applying it to your situation.>>

Please read this series of emails that I had back and forth with Outback
headquarters yesterday with oldest at top and newest on bottom.  Betty

-----Original Message----- 
From: [log in to unmask] 
Sent: Wednesday, August 27, 2008 2:24 PM 
To: News Outback 
Subject: Comments from Outback Steakhouse 

From: Betty Barfield on 08/27/2008 2:23 PM 

 

Comments:  In one of the gluten free newsletters I receive, this was on
the first page of the newsletter sent today: 

 

"Last month, I posted that Outback Steakhouse places a piece of wheat
bread in their brown sugar to keep it fresh.  I called four different
Outback's in my area and all four agreed that they do place a piece of
bread in the bag of brown sugar.  Since that time, I have learned that
each Outback Steakhouse determines whether or not to add the bread; this
decision is based on how quickly they use up the brown sugar and whether
or not the bread is needed.  It is possible that the Outback near you
may not use the bread.  It is best to ask the manager once you arrive at
the restaurant or call ahead."

 

When I go to Outback, I always order a baked sweet potato with brown
sugar and butter.  Is it true that now as a celiac (have to eat gluten
free), I can no longer order this?  If so, I'm very disappointed.

 

Betty Barfield, President 
North Texas Gluten Intolerance Group 

 

From: Gina Marcoff 
Sent: Thursday, August 28, 2008 7:40 PM
To: Tracey Milvain
Cc: Dave Alvarado; Karl Scheblein; Barfield, Betty
Subject: RE: Comments from Outback Steakhouse

 

I am just catching up on emails, but this person (Betty) is correct.
The restaurants really do handle the brown sugar differently.  This
practice was brought to our attention recently, and it is something that
we need to be aware of for those who are gluten intolerant.  We are
preparing to film a training video for October's meeting, and we've
decided to focus on gluten intolerance, so it's a great topic for us to
address!  

 

Betty - Thanks so much for highlighting this!  We will be addressing it
company-wide in October.  However, please continue to inquire at your
local Outback just to be sure that they do not engage in this practice.


Thank You!

 

Gina Marcoff

Vice President 

Training & Development

Outback Steakhouse 

 

 

 

From: Betty Barfield 
Sent: Thursday, August 28, 2008 8:05 PM
To: Gina Marcoff; Tracey Milvain
Cc: Dave Alvarado; Karl Scheblein; 
Subject: RE: Comments from Outback Steakhouse

 

Thank you all for such a quick response.  I sent an email just today to
my email base warning them that this might be happening at their
Outback, or any restaurant that serves brown sugar.  I asked them to
inquire at their individual restaurants to be sure.  I also contacted
the Outback restaurant I frequent in Hurst, TX and talked to the manager
on duty there and she said she knew of the practice but if her
particular location was doing it, they would stop immediately.  Thank
you so much for listening to those who must follow a gluten free diet.
It's hard enough to eat out safely, but who would have thought that we
had to worry about brown sugar!  

 

Betty Barfield

President, North Texas Gluten Intolerance Group

 

 


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