<<Disclaimer: Verify this information before applying it to your situation.>>
This was the reply when asked why the Diced Grilled Chicken contains wheat
but the Grilled Chicken Fillet does not:
"Your question and comments registered by way of our Guest Feedback system
were forwarded to me, Charles Papa, Food Safety and Regulatory Affairs
Compliance Officer for Arby’s Restaurant Group, Inc. Thank you for your interest in
Arby's, and especially for considering our menu as something that might help
to meet the dietary need you indicate for yourself."
"I can answer your question directly, “The Diced Grilled Chicken contains
wheat as a carrier for the seasonings, so it is not gluten-free. The Grilled
Chicken Fillet (whole muscle) does not contain wheat, therefore it is
gluten-free.” If you leave off the Diced Grilled Chicken, then the Martha’s
Vineyard Salad is gluten-free. There may be another option, though, and it depends
almost entirely on you getting a relationship started with the management of
the Arby’s you frequent, as follows: the Grilled Chicken Fillet (whole
fillet) does not contain wheat. I know that some of our stores, when called in
advance to make this arrangement, will substitute a cut Grilled Fillet and put
that on a special salad. You might try this approach. … And by having
that first relationship with management, and they know your condition, then you
will not get the other thing happening, whereby they just pull off the Diced
Chicken and serve it to you."
"And now if you will allow me the liberty of my more standard reply. … In
general, I wish I could be more positive about the gluten-free (GF)
experience you might have in our restaurants. I list only those items I know for
certain to be GF, so our list is short, as follows:"
"Proteins, without bread or buns: roast beef, ham, turkey, corned beef and
Grilled Chicken Fillet. [Breaded chicken fillet and tenders and the
Diced-Grilled are NOT GF.]
Cheeses, natural and processed.
Peppered bacon.
Baked potatoes only [Plain, or with butter and gluten-free seasonings. About
10% of our restaurants offer baked potatoes.]
Fresh Fruit Cup.
Milkshakes."
"I cannot recommend any of the other potato products, though, because, in
their cooking at the restaurant, there is the chance they will share
fryer-space with wheat flour-based coated items. And then you should be made aware of
this: the Curly Fries are coated, and there is gluten added as a part of that
formulation and preparation by our supplier. Their preparation in the same
oil as that used for Homestyle Fries and Potato Cakes takes out all three as
option."
"If you are aware of our re-designed website, _www.arbys.com_
(http://www.arbys.com/) , then you know it shows something about food allergens or
sensitivity agents. You need now only be able to check components of the menu
items, and this tactic should work: select “nutrition” from the cover page;
select the category of interest—let’s use the Arby’s Chicken Naturals as an
example—then select to view the allergen listings and “go.” Next, beside any
specific menu item in a category—for example, Chicken Fillet Sandwich – Grilled
—hit the triangle that appears to the left of the name, and see that a
component listing displays with an option to look at ingredient statements—just
wand over that option, and the ingredients appear. Unfortunately, one cannot
print from this display. Or, you can look at the dots indicating the presence
of major allergens in each component. … This nutrition section will show
you the ingredient lists for almost all the components of our menu items. On
this last point, perhaps you should consult the website to be certain of menu
items, such as condiments, being GF."
"Again, Valerie, thank you for your interest in Arby's. Please continue in
the future to check out our website, and there learn of any new items that
are suitable for you. And if you need any further information or additional
details, please feel free to contact me."
Sincerely,
Charles Papa, Ph.D.
Food Safety and Regulatory Affairs Compliance Officer
Technical Services
Arby's Restaurant Group, Inc.
1155 Perimeter Center West
Atlanta, GA 30338
Phone: (678) 514-4315
Mobile: (678) 778-9730
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