<<Disclaimer: Verify this information before applying it to your situation.>>

Here's what I received from Starbucks in response to a query about the 
gf item they had added to their menu.

    Hello Alice,

     

    Thank you for contacting Starbucks Coffee Company.

     

    I apologize, the gluten free Valencia Orange Cake has been
    discontinued.  Many factors go into the decision to remove something
    from our stores, but I understand how frustrating it is when a
    product you know and enjoy goes away.

     

    I am sharing your desire to bring gluten free Valencia Orange Cake
    back into our stores with the Food & Beverage team.  I want you to
    know that we listen to what our customers have to say and this can
    affect change to our product line up.  I appreciate you taking the
    time to write and share your concerns. 

     

    I would also like to invite you to visit www.MyStarbucksIdea.com
    <http://www.mystarbucksidea.com/>. This website is a forum where you
    can share your ideas, tell us what you think of other people's ideas
    and join the discussion that will help shape Starbucks future.  Many
    of the ideas shared have already been turned into action.

     

    If there are any questions or concerns that I have not been able to
    address, please don't hesitate to call us at 800 23-LATTE
    (235-2883), we are here Monday through Friday from 5:00 AM to 6:00
    PM (PST).

     

    Thank you again,

     

    Shawn H. 

    Customer Relations

    Starbucks Coffee Company

     

     

    p.s. I'd really like to know how my response met your needs; click
    here
    <http://www.starbuckscontactcenter.com/?group=CR&template=CR204&CN=7244886>
    if you'd be willing to share your thoughts in a brief survey.

-- 
Please note that Alice DeLuca's email address is now [log in to unmask]  



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