Joanne is right here because a while back we were at a friend's apartment
and he was telling us that AT&T has unlimited Internet access for under $10
a month. To me, I'm sure that AT&T delivers a good service because they
aren't interested in hurting themselves just because of a bad Internet
service.
Thanks,
Anthony
------------------------------------------------
My e-mail address is: [log in to unmask] or [log in to unmask]
My AOL Instant Message Name is: PathfinderARA & my ICQ# is: 91395001
My Personal Web Site: http://www.geocities.com/pathfinderarnold/
Feel free to join my LISTSERVs
ArnoldAAC: http://groups.yahoo.com/group/arnoldaac
SocialDisability: http://groups.yahoo.com/group/socialdisabilities
------------------------------------------------
----- Original Message -----
From: joanne
To: [log in to unmask]
Sent: Wednesday, June 27, 2001 8:44 AM
Subject: Re: THIS IS A BIG PROBLEM FOR THE DISABLED
Bob,
I've got to tell you that you get no sympathy from me on this issue. =
There are so many ISP's out there, many with a less expensive per month =
fee and a much better connection than AOL. If you don't like the =
service leave. Only when all those people you emailed for support drop =
AOL and it begins to hit AOL in the pocket book will any changes be =
made.
Joanne
----- Original Message -----=20
From: Robert Mauro=20
To: [log in to unmask]
Sent: Wednesday, June 27, 2001 8:05 AM
Subject: THIS IS A BIG PROBLEM FOR THE DISABLED
Dear Steve Case ([log in to unmask]),
AOL is presenting a big problem to people with disabilities. First, =
you
raise your monthly rates from $21.95 to $24.95. That alone is hurting =
those
of us on fixed incomes.
Second, AOL DOES NOT supply enough bandwidth or connections for the =
millions
who use AOL. As a result, users are bumped offline and are required =
to log
back on -- costing us another phone call of at least 10.6 cents. You =
might
not think this is a lot of money with your billions, but for those of =
us on a
fixed income, it ads up tremendously.
To log on to AOL just 2x a day, I usually have to log back on a =
minimum of
ten times! That's $1.06 in phone calls in one day! That comes to =
$31.80 in
phone calls alone in one month to connect with AOL. Add that to your =
$24.95
monthly fee and you get $56.75 a month -- OR THE REAL COST OF USING =
AOL.
THAT IS OUTRAGEOUS!
Something must be done to remedy this situation immediately. Will you =
do
anything? I'd like to know, as would many of us AOL subscribers with
disabilities would like to know.
I have send copies of this email to other persons with disabilities. =
Some
3000 at least. I have also emailed copies of this to a number of =
disability
advocates and newspapers. My NYS legislators have also been sent =
copies.
They need to know how AOL is treating its subscribers -- especially =
its
subscribers with disabilities. I hope they will ALL email you if they =
are
having similar connect problems with AOL or are outraged by AOL's =
behavior.
Yes, I have already called your tech support several times and done
EVERYTHING they told me to do. Nothing has worked. The problem is =
obviously
with AOL. You simply have too many users and too little bandwidth to =
support
us all. You are big on getting us to subscribe, but neglect us once =
we pay
to use AOL.
I, and many other AOL subscribers with disabilities, would like to =
know what
you, Steve Case, CEO of AOL, will do to remedy this unfortunate =
situation.
I look forward to hearing from you.
Sincerely,
Bob Mauro - [log in to unmask]
=
-------------------------------------------------------------------------=
-----
Visit My Website ---> <A =
HREF=3D"http://hometown.aol.com/bobezwriter">BOB MAURO'S WEB SITE</A>
Visit My Art Gallery ---> <A =
HREF=3D"http://hometown.aol.com/bobezwriter/art.html">BOB MAURO'S ART =
GALLERY</A>
Visit My Ham Radio Web ---> <A =
HREF=3D"hometown.aol.com/bobezwriter/kz2g.html"> BOB MAURO, KZ2G</A>
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