Date sent: Wed, 27 Jun 2001 08:05:00 EDT
Send reply to: "St. John's University Cerebral Palsy List"
<[log in to unmask]>
From: Robert Mauro <[log in to unmask]>
Subject: THIS IS A BIG PROBLEM FOR THE DISABLED
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To: [log in to unmask]
> Dear Steve Case ([log in to unmask]),
> AOL is presenting a big problem to people with disabilities. First, you
> raise your monthly rates from $21.95 to $24.95. That alone is hurting those
> of us on fixed incomes.
>
> Second, AOL DOES NOT supply enough bandwidth or connections for the millions
> who use AOL. As a result, users are bumped offline and are required to log
> back on -- costing us another phone call of at least 10.6 cents. You might
> not think this is a lot of money with your billions, but for those of us on a
> fixed income, it ads up tremendously.
>
> To log on to AOL just 2x a day, I usually have to log back on a minimum of
> ten times! That's $1.06 in phone calls in one day! That comes to $31.80 in
> phone calls alone in one month to connect with AOL. Add that to your $24.95
> monthly fee and you get $56.75 a month -- OR THE REAL COST OF USING AOL.
> THAT IS OUTRAGEOUS!
>
> Something must be done to remedy this situation immediately. Will you do
> anything? I'd like to know, as would many of us AOL subscribers with
> disabilities would like to know.
>
> I have send copies of this email to other persons with disabilities. Some
> 3000 at least. I have also emailed copies of this to a number of disability
> advocates and newspapers. My NYS legislators have also been sent copies.
> They need to know how AOL is treating its subscribers -- especially its
> subscribers with disabilities. I hope they will ALL email you if they are
> having similar connect problems with AOL or are outraged by AOL's behavior.
>
> Yes, I have already called your tech support several times and done
> EVERYTHING they told me to do. Nothing has worked. The problem is obviously
> with AOL. You simply have too many users and too little bandwidth to support
> us all. You are big on getting us to subscribe, but neglect us once we pay
> to use AOL.
>
> I, and many other AOL subscribers with disabilities, would like to know what
> you, Steve Case, CEO of AOL, will do to remedy this unfortunate situation.
>
> I look forward to hearing from you.
>
> Sincerely,
>
> Bob Mauro - [log in to unmask]
> ------------------------------------------------------------------------------
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Alan Fried
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