I agree, Lou, although I have to say that I'm not very thrilled about my
University's tech support right now, but that's another issue for another
day. (smile)
Tom Behler: KB8TYJ
-----Original Message-----
From: For blind ham radio operators [mailto:[log in to unmask]]
On Behalf Of Lou Kolb
Sent: Monday, December 22, 2014 11:24 AM
To: [log in to unmask]
Subject: Re: Off Topic: Jaws incorrect version Instalation Mystery Solved
Good news, Tom! And thanks for publicizing FS's good job in this instance.
Nice to hear positive stuff about tech support, for a change. 73. Lou WA3MIX
Lou Kolb Voice-over Artist:
Radio/TV Ads, Video narrations
Messages On-hold:
www.loukolb.com
----- Original Message -----
From: "Tom Behler" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, December 22, 2014 11:02 AM
Subject: Off Topic: Jaws incorrect version Instalation Mystery Solved
> Hi, everyone.
>
>
>
> You may remember that last week, Jaws 13 inadvertently got installed
> on my new work laptop, instead of Jaws 16, which I thought would be
> directly installed from the Jaws 16 CD.
>
>
>
> It turns out that the fault was on this end, not with Freedom Scientific.
>
>
>
> Here's my analysis of what happened and why:
>
>
>
> Yesterday, I was nosing around on the desktop of my new work laptop, and
> found an executable file for Jaws 13. It was called j13.0.92 4 64 bit.
> I
> checked the file properties, and the file was dated Monday: December
> 15 and was time stamped at 10:09 a.m. This is significant, because
> this was the time when the University's I T people were in my office,
> and had transferred a bunch of stuff from the hard drive of my old
> Windows 7 desktop to the new work laptop.
>
>
>
> I think that what happened was this: Since I had no visual assistance
> available when it came time to install Jaws 16, I used Windows
> narrator to find what I thought was the Jaws 16 instalation package on
> the Jaws 16 CD, and somehow ended up inadvertently choosing the Jaws 13
executable file.
>
>
>
> Apparently, I'm not very good at using Windows Narrator in situations
> like this, although I do find Narrator to not be as verbose as I would
like.
> In
> addition, it also would have been nice to have visual assistance
> around, so that I wouldn't have had to use Windows Narrator to begin
> with, and could have gotten the correct file right from the new CD.
>
>
>
> The really frustrating part of all of this is that, even though I
> uninstalled Jaws 13 from the new laptop, and installed Jaws 16,
> something got corrupted with the install, and I had to spend quite a
> bit of time late last week with FS Tech support to do a major Jaws
> repair.
>
>
>
> All and all, though, I think I'm now ok, and will certainly keep this
> in mind for the future. I also have sent a rather strongly-worded
> e-mail to our IT folks, stressing the need for visual assistance with
> new adaptive technology instalations, and also stressing the need for
> IT people to let us know what files they are transferring onto any new
> computer that we might use.
>
>
>
> In closing, I want to sincerely thank Ron Miller and the folks at
> Freedom Scientific for all of their help in working through this
> issue. Ron, in particular, went above and beyond the call of duty to
> help me figure out what was going on, and that has been truly appreciated.
>
>
>
> Tom Behler: KB8TYJ
>
>
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