Good evening Tom,
Thanks, your assistance in pursuing this is very much appreciated. I'll be 
in the office all day tomorrow from 8 AM until 4:30 PM Eastern time. The 
only time I will not be available is between about 11:45 to 1:15 when I'll 
be "co-hosting" a webinar and from 1:30 until about 2:00 when I must attend 
a meeting.

I look forward to your call.

Best regards,

Ron Miller
N6MSA
Tarpon Springs, FL
-----Original Message----- 
From: Tom Behler
Sent: Tuesday, December 16, 2014 6:51 PM
To: [log in to unmask]
Subject: Re: Off Topic: "Heads Up To Those Installing Jaws 16 via the CD

Ron:

As I said last night, when I responded to Matt, I firmly believe this was an
honest mistake of some kind.

In fact, when I put the CD into the new computer and heard it clearly
reference the Instalation for Jaws 13, I have to say I was totally
incredulous.

That's why I had a sighted colleague check the labeling on the CD, which
clearly indicated Jaws 16.

Like you, I'm quite curious, and will do everything I can to help you get to
the bottom of this.

So, there are no hardfeelings on this end.

Again, I'll give you a call tomorrow.

And, if I don't get to it immediately, feel free to share what we have found
out with others on the list.

Tom Behler: KB8TYJ




-----Original Message-----
From: For blind ham radio operators [mailto:[log in to unmask]]
On Behalf Of Ron Miller
Sent: Tuesday, December 16, 2014 10:40 AM
To: [log in to unmask]
Subject: Re: Off Topic: "Heads Up To Those Installing Jaws 16 via the CD

Hello everyone,=20
I don't know what happened with Tom's installation of JAWS 16, but would
ver= y much like to learn more. I have contacted Tom off-list, and hope to
talk w= ith him directly to get more details.

"Quality control" is very high on the CDs we distribute. Before any CDs for
d= istribution are produced, a "Gold Master" disc is created after the
content a= nd actual CD which will become the physical master is tested for
any physica= l defects and integrity of the digital content. The likelihood
of the JAWS 1=
3 executable being included on the JAWS 16 CD is extremely small, not
someth= ing I would even consider possible. We have shipped thousands of
these CDs w= ithout any issues being reported with regard to their content
or usability. =  I am hoping that Tom will help shed some more light on what
might have take= n place.

Matt, to directly address your second comment:
What exactly would Freedom Scientific be "trying to pull?" How could
sending=  an installAtion file two versions old benefit anybody? Do you
think it coul= d somehow cause the company to get more money, or increase
sales? I've parti= cipated in this list for many years, have exchanged
comments, given and rece= ived advice, even committed to pray for a few
folks over the years. I'm disc= ouraged to see that fellow hams, who are
usually a pretty logical lot, so ea= sily question the integrity of others
based upon an isolated incident, espec= ially without knowing what response
arises from such an incident.

If anyone else receives a defective JAWS 16 CD, I would be very glad to
hear=  about it and personally see to it that it is exchanged for another
disc. If=  anyone wishes to contact me directly I can be reached by the
email address u= sed on this list, or at my work address:
[log in to unmask]
The response will be much faster if my work address is used because, with a
2= -year old at home, I do not have the time to always check my personal
email d= aily.

I hope everyone has a very Merry Christmas, happy New Year and a blessed
hol= iday season. I hope to get some antennas up in 2015 and see you all on
the a= ir.

73,
Ron Miller
N6MSA
Tarpon Springs FL



> On Dec 15, 2014, at 7:55 PM, Matthew Chao <[log in to unmask]> wrote:
>=20
> Wow!  That reallhy is poor quality control.  Or, are they trying to=20
>pull a fast one?--Matt, N1IBB.
>=20
> At 07:19 PM 12/15/2014, you wrote:
>> All:
>>=20
>>=20
>>=20
>> I know some will consider this off topic, but I thought I would post
>>it h=
ere
>> as well as to the Jaws list.
>>=20
>>=20
>>=20
>> Hopefully, it will prevent someone else from going through what I did
>>at  work today.
>>=20
>>=20
>>=20
>> Tom Behler: KB8TYJ
>>=20
>>=20
>>=20
>>=20
>>=20
>> From: Tom Behler [mailto:[log in to unmask]]
>> Sent: Monday, December 15, 2014 7:14 PM
>> To: 'The Jaws for Windows support list.'
>> Subject: "Heads Up To Those Installing Jaws 16 via the CD
>>=20
>>=20
>>=20
>> Hi, all.
>>=20
>>=20
>>=20
>> Today, I attempted to install Jaws 16 on a new computer at work via
>>the C=
D
>> that was just shipped to me, and ran into an interesting issue.
>>=20
>>=20
>>=20
>> Even though, according to one of my sighted colleagues,  the CD was
>>clear=
ly
>> labeled Jaws 16, the actual installation file was the executable file
>> for=

>> Jaws 13.
>>=20
>>=20
>>=20
>> Obviously, Freedom Scientific quality control is not working very well.
>>=20
>>=20
>>=20
>> What I had to do was go on line to download and save the executable
>>file f=
or
>> Jaws 16 onto a thumb drive, and then do the installation from there.
>>=20
>>=20
>>=20
>> I contacted FS about the error, and insisted that they at least send
>>me t=
he
>> CD with the correct Jaws version on it.
>>=20
>>=20
>>=20
>> When I asked them if they had seen anything like this before, they
>>said t=
hat
>> my case was not the first.
>>=20
>>=20
>>=20
>> Will see what happens from here.
>>=20
>>=20
>>=20
>> Dr.  Tom Behler from Michigan
>>=20
>>=20