Tom,
Once they have your money many organizations don't give a s***.  I 
don't know of Dr. Leonard's and from what you've said, I'll never 
know anything about them.
And yes, it's a small thing but still unnecessary and unacceptable.
Pat, K9JAUAt 06:07 PM 1/8/2013, you wrote:
>Hi, all.
>
>Once again, this admittedly is off topic for this list, so please respond
>off list if you'd like:
>
>[log in to unmask]
>
>I guess I'm just venting here, but I'm having a real frustrating experience
>getting proper assistance from Dr.  Leonard's regarding the problem I am
>having with my On Time talking atomic watch.
>
>You may remember my problem was that, when a new battery was installed by a
>local jeweler, the analog hands on the watch no longer matched the
>digitally-spoken time.
>
>Their initial e-mail response to me was that I probably needed a new
>battery, which indicates to me that they never even read my e-mail carefully
>enough to get necessary details.  They told me they would send me a set of
>instructions for the watch, if I needed them.  I then replied, asking them
>to send me the instructions.
>
>Today's e-mail response indicated that they were mailing me the
>instructions, in the form of a letter that I would receive in 7 to 10
>business days.  How much do you want to bet that those instructions are in
>print?
>
>I responded to them by saying that since I was lucky enough to have a
>sighted spouse, the mailed instructions eventually might be useful, but
>asked if they could send me an electronic copy of the instructions, or
>direct me to a link where they could be found.
>
>Why is it that I feel I'm back in the 1970's or something?
>
>Again, I apologize to the list for the nature of this off topic post, and
>realize that I'm really just venting.  In fact, I actually seriously debated
>sending this post at all.
>
>Nevertheless, I feel I am among friends here, and I don't want others to
>experience this frusttration if it can be avoided.  It is responses like
>this that make me pause before I recommend doing business with an
>organization like this, if this is the approach they take to the products
>for the blind that they sell.
>
>Ok, I'll stop now.
>
>Thanks for listening.
>
>Tom Behler: KB8TYJ