Hi Tom,
You are quite welcome. It was a pleasure getting to know you during our phone conversations and Tandem session.

I'll be sure to pass this on to our Technical Support staff. They truly did the heavy lifting helping you get your computer squared away. 

I hope you, and everyone on-list have a very merrn Christmas, happy New Year and a blessed holiday season.

73

Ron Miller

> On Dec 22, 2014, at 11:02 AM, Tom Behler <[log in to unmask]> wrote:
> 
> Hi, everyone.
> 
> 
> 
> You may remember that last week, Jaws 13 inadvertently got installed on my
> new work laptop, instead of Jaws 16, which I thought would be directly
> installed from the Jaws 16 CD.
> 
> 
> 
> It turns out that the fault was on this end, not with Freedom Scientific.
> 
> 
> 
> Here's my analysis of what happened and why:
> 
> 
> 
> Yesterday, I was nosing around on the desktop  of my new work laptop, and
> found an executable file for Jaws 13.  It was called j13.0.92   4 64 bit.  I
> checked the file properties, and the file was dated Monday: December 15 and
> was time stamped at 10:09 a.m.  This is significant, because this was the
> time when the University's I T people were in my office, and had transferred
> a bunch of stuff from the hard drive of my old Windows 7 desktop to the new
> work laptop.
> 
> 
> 
> I think that what happened was this:  Since I had no visual assistance
> available when it came time to install Jaws 16, I used Windows narrator to
> find what I thought was the Jaws 16 instalation package on the Jaws 16 CD,
> and somehow ended up inadvertently choosing the Jaws 13 executable file.
> 
> 
> 
> Apparently, I'm not very good at using Windows Narrator in situations like
> this, although I do find Narrator to not be as verbose as I would like.  In
> addition, it also would have been nice to have visual assistance around, so
> that I wouldn't have had to use Windows Narrator to begin with, and could
> have gotten the correct file right from the new CD.
> 
> 
> 
> The really frustrating part of all of this is that, even though I
> uninstalled Jaws 13 from the new laptop, and installed Jaws 16, something
> got corrupted with the install, and I had to spend quite a bit of time late
> last week with FS Tech support to do a major Jaws repair.
> 
> 
> 
> All and all, though, I think I'm now ok, and will certainly keep this in
> mind for the future.  I also have sent a rather strongly-worded e-mail to
> our IT folks, stressing the need for visual assistance with new adaptive
> technology instalations, and also stressing the need for IT people to let us
> know what files they are transferring onto any new computer that we might
> use.
> 
> 
> 
> In closing, I want to sincerely thank Ron Miller and the folks at Freedom
> Scientific for all of their help in working through this issue.  Ron, in
> particular, went above and beyond the call of duty to help me figure out
> what was going on, and that has been truly appreciated.
> 
> 
> 
> Tom Behler: KB8TYJ
> 
>