Colin;

Very well said.

Anthony


Sent from my Verizon iPhone 5s!

> On Dec 16, 2014, at 11:38 AM, Colin McDonald <[log in to unmask]> wrote:
> 
> well it's obviously not impossible is it lol.
> And I expect that this issue, as rare as it may be, speaks to some of the 
> greater issues with the JFW product over the past few releases.
> I know that sending out the wrong cd might be a completely different issue 
> than problems with the software itself, but those problems tend to over lap 
> into a general discontent with the product in it's current form.
> And while I'm not going to get into a technical discussion on specific bugs 
> and problems, I will say that FS hasn't revamped JFW and fixed many of the 
> integral issues that have plagued it for years and years.
> It's still the #1 screen reader on the market hands down, but one would 
> think that after 20 plus years of development, some of the major stuff would 
> have been fixed by now.
> So a comment like what is fs trying to pull has some resonance with those of 
> us who feel that product development has been poor of late.
> It isn't a matter of poor logic, or sheer bloody mindedness on the part of 
> the commenter, but an expression of a general feeling towards the product 
> and company for some of the frankly rediculous oversights in programming and 
> development.
> And yes, I realize resources are limited and all the rest of the stuff that 
> goes into software development and the companies involved therein and the 
> struggles they face.
> But I don't think I'm the only one on the plannet who feels, that after 
> being a JFW user for 20 years, we are ready to see some major improvements 
> to software that is hugely over priced in todays market...and that we are a 
> bit wierry of release after release with minimal bug fixes as well as new 
> bugs that effect our daily use of the software in a work environment, and 
> the same old upgrade scheme for going on 3 decades.
> Please don't try and make us feel that FS is just some upstart company with 
> some altruistic desire of helping out blind people to access their 
> computers.  That changed many years ago and the ship has long since sailed. 
> FS is a money making entity with seemingly limited regard for their customer 
> base because that customer base has little alternative and is mostly driven 
> by tax payer dollars and not by the end consumer.
> I also dont' think it is appropriate for a representative of said company to 
> start a pissing match with the end customer about his or her feelings on the 
> product or the company.  It isn't the right place to engage in such a 
> conversation.
> If I were to take your comments to heart, I would now believe that being a 
> fellow ham, and JFW user, that I must now drink the coolade, and shut up and 
> not voice my opinions or thoughts on issues I face every single day and that 
> I should just be glad that someone, in this case a multi-million dollar 
> for-proffit organization, is nice enough to provide me with some kind of 
> access and that I shouldn't want or expect more out of them.
> This would be appropriate thinking if FS was a non-proffit small 
> organization struggling with limited funding and limited resources to try 
> and make something new and usable...but that is really not the case.
> When you are representing the top dog in a software field, you have to 
> accept the good and the bad and not try and debate on a personal level the 
> marrits of someones discontent.
> If this is how FS responds to less than glowing comments or responses, then 
> no wonder there is discontent.
> 
> 73
> Colin, V A6BKX
> -----Original Message----- 
> From: Ron Miller
> Sent: Tuesday, December 16, 2014 8:40 AM
> To: [log in to unmask]
> Subject: Re: Off Topic: "Heads Up To Those Installing Jaws 16 via the CD
> 
> Hello everyone,=20
> I don't know what happened with Tom's installation of JAWS 16, but would 
> ver=
> y much like to learn more. I have contacted Tom off-list, and hope to talk 
> w=
> ith him directly to get more details.
> 
> "Quality control" is very high on the CDs we distribute. Before any CDs for 
> d=
> istribution are produced, a "Gold Master" disc is created after the content 
> a=
> nd actual CD which will become the physical master is tested for any 
> physica=
> l defects and integrity of the digital content. The likelihood of the JAWS 
> 1=
> 3 executable being included on the JAWS 16 CD is extremely small, not 
> someth=
> ing I would even consider possible. We have shipped thousands of these CDs 
> w=
> ithout any issues being reported with regard to their content or usability. 
> =
> I am hoping that Tom will help shed some more light on what might have take=
> n place.
> 
> Matt, to directly address your second comment:
> What exactly would Freedom Scientific be "trying to pull?" How could 
> sending=
> an installAtion file two versions old benefit anybody? Do you think it coul=
> d somehow cause the company to get more money, or increase sales? I've 
> parti=
> cipated in this list for many years, have exchanged comments, given and 
> rece=
> ived advice, even committed to pray for a few folks over the years. I'm 
> disc=
> ouraged to see that fellow hams, who are usually a pretty logical lot, so 
> ea=
> sily question the integrity of others based upon an isolated incident, 
> espec=
> ially without knowing what response arises from such an incident.
> 
> If anyone else receives a defective JAWS 16 CD, I would be very glad to 
> hear=
> about it and personally see to it that it is exchanged for another disc. If=
> anyone wishes to contact me directly I can be reached by the email address 
> u=
> sed on this list, or at my work address:
> [log in to unmask]
> The response will be much faster if my work address is used because, with a 
> 2=
> -year old at home, I do not have the time to always check my personal email 
> d=
> aily.
> 
> I hope everyone has a very Merry Christmas, happy New Year and a blessed 
> hol=
> iday season. I hope to get some antennas up in 2015 and see you all on the 
> a=
> ir.
> 
> 73,
> Ron Miller
> N6MSA
> Tarpon Springs FL
> 
> 
> 
>> On Dec 15, 2014, at 7:55 PM, Matthew Chao <[log in to unmask]> wrote:
>> =20
>> Wow!  That reallhy is poor quality control.  Or, are they trying to=20
>> pull a fast one?--Matt, N1IBB.
>> =20
>> At 07:19 PM 12/15/2014, you wrote:
>>> All:
>>> =20
>>> =20
>>> =20
>>> I know some will consider this off topic, but I thought I would post it 
>>> h=
> ere
>>> as well as to the Jaws list.
>>> =20
>>> =20
>>> =20
>>> Hopefully, it will prevent someone else from going through what I did at
>>> work today.
>>> =20
>>> =20
>>> =20
>>> Tom Behler: KB8TYJ
>>> =20
>>> =20
>>> =20
>>> =20
>>> =20
>>> From: Tom Behler [mailto:[log in to unmask]]
>>> Sent: Monday, December 15, 2014 7:14 PM
>>> To: 'The Jaws for Windows support list.'
>>> Subject: "Heads Up To Those Installing Jaws 16 via the CD
>>> =20
>>> =20
>>> =20
>>> Hi, all.
>>> =20
>>> =20
>>> =20
>>> Today, I attempted to install Jaws 16 on a new computer at work via the 
>>> C=
> D
>>> that was just shipped to me, and ran into an interesting issue.
>>> =20
>>> =20
>>> =20
>>> Even though, according to one of my sighted colleagues,  the CD was 
>>> clear=
> ly
>>> labeled Jaws 16, the actual installation file was the executable file 
>>> for=
> 
>>> Jaws 13.
>>> =20
>>> =20
>>> =20
>>> Obviously, Freedom Scientific quality control is not working very well.
>>> =20
>>> =20
>>> =20
>>> What I had to do was go on line to download and save the executable file 
>>> f=
> or
>>> Jaws 16 onto a thumb drive, and then do the installation from there.
>>> =20
>>> =20
>>> =20
>>> I contacted FS about the error, and insisted that they at least send me 
>>> t=
> he
>>> CD with the correct Jaws version on it.
>>> =20
>>> =20
>>> =20
>>> When I asked them if they had seen anything like this before, they said 
>>> t=
> hat
>>> my case was not the first.
>>> =20
>>> =20
>>> =20
>>> Will see what happens from here.
>>> =20
>>> =20
>>> =20
>>> Dr.  Tom Behler from Michigan
>>> =20
>>> =20