Tom,

At least this time they accepted that they made a mistake.  Usually they 
treat the customer as idiots, at least that is what I have experienced.

Howard #3

----- Original Message ----- 
From: "Tom Behler" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, December 15, 2014 6:19 PM
Subject: Off Topic: "Heads Up To Those Installing Jaws 16 via the CD


> All:
>
>
>
> I know some will consider this off topic, but I thought I would post it 
> here
> as well as to the Jaws list.
>
>
>
> Hopefully, it will prevent someone else from going through what I did at
> work today.
>
>
>
> Tom Behler: KB8TYJ
>
>
>
>
>
> From: Tom Behler [mailto:[log in to unmask]]
> Sent: Monday, December 15, 2014 7:14 PM
> To: 'The Jaws for Windows support list.'
> Subject: "Heads Up To Those Installing Jaws 16 via the CD
>
>
>
> Hi, all.
>
>
>
> Today, I attempted to install Jaws 16 on a new computer at work via the CD
> that was just shipped to me, and ran into an interesting issue.
>
>
>
> Even though, according to one of my sighted colleagues,  the CD was 
> clearly
> labeled Jaws 16, the actual installation file was the executable file for
> Jaws 13.
>
>
>
> Obviously, Freedom Scientific quality control is not working very well.
>
>
>
> What I had to do was go on line to download and save the executable file 
> for
> Jaws 16 onto a thumb drive, and then do the installation from there.
>
>
>
> I contacted FS about the error, and insisted that they at least send me 
> the
> CD with the correct Jaws version on it.
>
>
>
> When I asked them if they had seen anything like this before, they said 
> that
> my case was not the first.
>
>
>
> Will see what happens from here.
>
>
>
> Dr.  Tom Behler from Michigan
>
> 


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