Tom,
A quick question,
Isn't the JAWS CD supposed to automatically come up talking when inserted,
thus allowing one to install without assistance?
I haven't installed from a CD in years so, I don't know.
Inquiring minds want to know.
Howard #3
W A 9 Y B W
----- Original Message -----
From: "Tom Behler" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Monday, December 22, 2014 10:32 AM
Subject: Re: Off Topic: Jaws incorrect version Instalation Mystery Solved
>I agree, Lou, although I have to say that I'm not very thrilled about my
> University's tech support right now, but that's another issue for another
> day. (smile)
>
> Tom Behler: KB8TYJ
>
>
> -----Original Message-----
> From: For blind ham radio operators [mailto:[log in to unmask]]
> On Behalf Of Lou Kolb
> Sent: Monday, December 22, 2014 11:24 AM
> To: [log in to unmask]
> Subject: Re: Off Topic: Jaws incorrect version Instalation Mystery Solved
>
> Good news, Tom! And thanks for publicizing FS's good job in this instance.
> Nice to hear positive stuff about tech support, for a change. 73. Lou
> WA3MIX
> Lou Kolb Voice-over Artist:
> Radio/TV Ads, Video narrations
> Messages On-hold:
> www.loukolb.com
> ----- Original Message -----
> From: "Tom Behler" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Monday, December 22, 2014 11:02 AM
> Subject: Off Topic: Jaws incorrect version Instalation Mystery Solved
>
>
>> Hi, everyone.
>>
>>
>>
>> You may remember that last week, Jaws 13 inadvertently got installed
>> on my new work laptop, instead of Jaws 16, which I thought would be
>> directly installed from the Jaws 16 CD.
>>
>>
>>
>> It turns out that the fault was on this end, not with Freedom Scientific.
>>
>>
>>
>> Here's my analysis of what happened and why:
>>
>>
>>
>> Yesterday, I was nosing around on the desktop of my new work laptop, and
>> found an executable file for Jaws 13. It was called j13.0.92 4 64 bit.
>> I
>> checked the file properties, and the file was dated Monday: December
>> 15 and was time stamped at 10:09 a.m. This is significant, because
>> this was the time when the University's I T people were in my office,
>> and had transferred a bunch of stuff from the hard drive of my old
>> Windows 7 desktop to the new work laptop.
>>
>>
>>
>> I think that what happened was this: Since I had no visual assistance
>> available when it came time to install Jaws 16, I used Windows
>> narrator to find what I thought was the Jaws 16 instalation package on
>> the Jaws 16 CD, and somehow ended up inadvertently choosing the Jaws 13
> executable file.
>>
>>
>>
>> Apparently, I'm not very good at using Windows Narrator in situations
>> like this, although I do find Narrator to not be as verbose as I would
> like.
>> In
>> addition, it also would have been nice to have visual assistance
>> around, so that I wouldn't have had to use Windows Narrator to begin
>> with, and could have gotten the correct file right from the new CD.
>>
>>
>>
>> The really frustrating part of all of this is that, even though I
>> uninstalled Jaws 13 from the new laptop, and installed Jaws 16,
>> something got corrupted with the install, and I had to spend quite a
>> bit of time late last week with FS Tech support to do a major Jaws
>> repair.
>>
>>
>>
>> All and all, though, I think I'm now ok, and will certainly keep this
>> in mind for the future. I also have sent a rather strongly-worded
>> e-mail to our IT folks, stressing the need for visual assistance with
>> new adaptive technology instalations, and also stressing the need for
>> IT people to let us know what files they are transferring onto any new
>> computer that we might use.
>>
>>
>>
>> In closing, I want to sincerely thank Ron Miller and the folks at
>> Freedom Scientific for all of their help in working through this
>> issue. Ron, in particular, went above and beyond the call of duty to
>> help me figure out what was going on, and that has been truly
>> appreciated.
>>
>>
>>
>> Tom Behler: KB8TYJ
>>
>>
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