Hi, all.

Once again, this admittedly is off topic for this list, so please respond 
off list if you'd like:

[log in to unmask]

I guess I'm just venting here, but I'm having a real frustrating experience 
getting proper assistance from Dr.  Leonard's regarding the problem I am 
having with my On Time talking atomic watch.

You may remember my problem was that, when a new battery was installed by a 
local jeweler, the analog hands on the watch no longer matched the 
digitally-spoken time.

Their initial e-mail response to me was that I probably needed a new 
battery, which indicates to me that they never even read my e-mail carefully 
enough to get necessary details.  They told me they would send me a set of 
instructions for the watch, if I needed them.  I then replied, asking them 
to send me the instructions.

Today's e-mail response indicated that they were mailing me the 
instructions, in the form of a letter that I would receive in 7 to 10 
business days.  How much do you want to bet that those instructions are in 
print?

I responded to them by saying that since I was lucky enough to have a 
sighted spouse, the mailed instructions eventually might be useful, but 
asked if they could send me an electronic copy of the instructions, or 
direct me to a link where they could be found.

Why is it that I feel I'm back in the 1970's or something?

Again, I apologize to the list for the nature of this off topic post, and 
realize that I'm really just venting.  In fact, I actually seriously debated 
sending this post at all.

Nevertheless, I feel I am among friends here, and I don't want others to 
experience this frusttration if it can be avoided.  It is responses like 
this that make me pause before I recommend doing business with an 
organization like this, if this is the approach they take to the products 
for the blind that they sell.

Ok, I'll stop now.

Thanks for listening.

Tom Behler: KB8TYJ