I would have asked for a full refund, and gone somewhere 
else.  Terrible ordeal, given the fact that the radio crapped the bed 
out of the box.

I'd also write a letter to the higher-ups and complain about not 
promoting customer goodwill.  In fact, most companies, as you know, 
make money on repeat business.   Well, guess you probably won't go 
back to them again; I wouldn't.

Just my thoughts.  I'd sure see red if I was given those 
terms.  Kinda makes ya mad.--Matt, N1IBB.

At 12:03 PM 8/4/2015 -0700, you wrote:
>I agree.  What jerks!!!!  I'll never do business with them.  How long
>have you had the rig?
>73
>Butch
>WA0VJR
>Node 3148
>Wallace, ks.
>
>
>On Tue, 4 Aug 2015, Dr. Ronald E. Milliman wrote:
>
> > Well, I just got off the phone with Larry, head honcho at R&L Electronics,
> > and the next time I want to be insulted, I certainly know exactly who to
> > call. They received my defective TS-590S and put it up on their test bench
> > and checked it out. They found out that this old blind guy really knew what
> > he was talking about all along, and the radio displayed all of the
> > problematic symptoms that I described. So, here is the final deal Head
> > Honcho Larry offered me:
> >
> > 1. He would give me a $500 credit toward the purchase of the new model
> > TS590SG for my radio as is, and I pay the difference of $1,109 or
> >
> > 2. He would send my TS-590S back to Kenwood for repair, and when it came
> > back refurbished, he would give me a $700 credit toward the purchase of the
> > new model TS590SG, and I pay the difference of $909 or
> >
> > 3. He send my TS-590S back to Kenwood for repair under the warranty, and
> > when refurbished, Kenwood will simply send my radio back to me.
> >
> > I am extremely disappointed in R&L. I don't think Larry made any attempt to
> > work with me at all. In fact, I consider his terms and options 
> nothing short
> > of insulting.
> >
> > I told him to just Have Kenwood repair my TS-590S and send it back to me.
> >
> > Ron, K8HSY
> >
> >