I agree.  What jerks!!!!  I'll never do business with them.  How long 
have you had the rig?
73
Butch
WA0VJR
Node 3148
Wallace, ks.


On Tue, 4 Aug 2015, Dr. Ronald E. Milliman wrote:

> Well, I just got off the phone with Larry, head honcho at R&L Electronics,
> and the next time I want to be insulted, I certainly know exactly who to
> call. They received my defective TS-590S and put it up on their test bench
> and checked it out. They found out that this old blind guy really knew what
> he was talking about all along, and the radio displayed all of the
> problematic symptoms that I described. So, here is the final deal Head
> Honcho Larry offered me:
>
> 1. He would give me a $500 credit toward the purchase of the new model
> TS590SG for my radio as is, and I pay the difference of $1,109 or
>
> 2. He would send my TS-590S back to Kenwood for repair, and when it came
> back refurbished, he would give me a $700 credit toward the purchase of the
> new model TS590SG, and I pay the difference of $909 or
>
> 3. He send my TS-590S back to Kenwood for repair under the warranty, and
> when refurbished, Kenwood will simply send my radio back to me.
>
> I am extremely disappointed in R&L. I don't think Larry made any attempt to
> work with me at all. In fact, I consider his terms and options nothing short
> of insulting.
>
> I told him to just Have Kenwood repair my TS-590S and send it back to me.
>
> Ron, K8HSY
>
>