I've ordered from R&L in the past but it was a few years ago. I know one of
the guys I dealt with over there, a higher up who's name escapes me, had no
personality and seemed like a bit of a jerk but I never had a problem. After
this though I may not give them another chance.
----- Original Message -----
From: "Steve Forst" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, August 04, 2015 5:45 PM
Subject: Re: TS-590s verses the TS-590SG
> Ron,
>
> It's a shame it had to go the way it did. I've only made 1 purchase
> from R and L, and that was 7 or 8 years ago. I'm sure that after
> hearing your story, many will think twice before placing an order with
> them. I'm sure every dealer has an unsatisfied customer from time
> to time. Glad we have a number of choices as to where we spend our
> hobby money.
>
> 73, all the best, Steve KW3A
>
> On 8/4/2015 5:21 PM, Dr. Ronald E. Milliman wrote:
>> Steve, in hindsight, you are probably right. I should have sent it back
>> directly to Kenwood. However, I purchased it From R&L, and I honestly
>> thought that since it was a new rig, just out of the box, that R&L might
>> simply tell me to send it back to them, and they would ship me a new
>> TS-590S
>> if they still had one in stock. I have had several other firms do that.
>> If
>> the defective item was still under warranty, they have sent me a
>> replacement, and tell me that when I receive the replacement, to just put
>> the defective product in the same box with the packing, and ship it back.
>> I
>> have even had a few firms send me a label to place on the returning box
>> so
>> the defective product could be shipped back at no charge to me for the
>> shipping. I don't know if any of the ham equipment outlets do that or
>> not.
>> Fortunately, this is only the second transceiver I have ever had to ship
>> back for repairs. The other one was a Galaxy 5 Mark II, and that was many
>> years ago.
>>
>> I have no complaints with Kenwood at this point. I would purchase another
>> Kenwood without hesitation. My sole complaint right now is with R&L
>> Electronics. It really doesn't make any difference anymore; the decision
>> has
>> been made to have R&L ship the rig to Kenwood for repair under the
>> warranty,
>> and I'm sure when I get it back, it will work just fine, like it should
>> have
>> to begin with when I took it out of the box. I just will never purchase
>> anything from R&L again. I have had good service from Amateur Electronics
>> Supply, the Main Trading Company, among others. So, there is no reason to
>> ever deal with R&L Electronics again.
>>
>> Ron, K8HSY
>>
>>
>> -----Original Message-----
>> From: For blind ham radio operators
>> [mailto:[log in to unmask]]
>> On Behalf Of Steve Forst
>> Sent: Tuesday, August 04, 2015 3:55 PM
>> To: [log in to unmask]
>> Subject: Re: TS-590s verses the TS-590SG
>>
>> Not trying to stir the pot. I understand Ron's frustration, but when
>> does
>> it cease to be a dealer issue, and become purely a Kenwood warranty
>> issue?
>>
>>
>> I'm not quite sure how long he has had the radio, and I realize all the
>> stuff going on in his world with the new house and all that entails.
>> This model has been out of production for a number of months. I am
>> guessing that he has had it for some time.
>>
>> Maybe I'm looking at it through the wrong end of the telescope, but I
>> think
>> I just would have dealt direct with Kenwood service for warranty repair,
>> and not with the dealer.
>>
>> In any event, the 2 other options from the dealer were a joke. The
>> Kenwood center in Virginia Beach (Kenwood service east), usually has a
>> fast
>> turn around time. Hope it all works out.
>>
>> 73, Steve KW3A
>>
>>
>>
>>
>>
>> On 8/4/2015 4:25 PM, Tom Behler wrote:
>>> Ron:
>>>
>>> The first two of these terms/options don't make any sense to me at
>>> all, from a customer satisfaction point of view. I just don't get it!!
>>>
>>> I also have to tell you that I have become less satisfied with R and L
>>> in recent yearrs.
>>>
>>> My most recent experience was when I called them about the Tentec
>>> Scout 555 I was trying to trade in toward the purchase of the MFJ 998
>>> auto-tuner, and the Ameritron ALS600 earlier this year.
>>>
>>> They offered me $300 for the rig, the power supply, the keyer, and all
>>> nine band modules. Main Trading Company offered me $550 for the
>>> entire setup, without question. In fact, this is what I got when I
>>> sold it at a local swap in my area, again, without question.
>>>
>>> I am not sure what is going on with R and L, but I don't think it is
>>> good.
>>>
>>> Tom Behler: KB8TYJ
>>>
>>>
>>> -----Original Message-----
>>> From: For blind ham radio operators
>>> [mailto:[log in to unmask]]
>>> On Behalf Of Dr. Ronald E. Milliman
>>> Sent: Tuesday, August 04, 2015 2:09 PM
>>> To: [log in to unmask]
>>> Subject: Re: TS-590s verses the TS-590SG
>>>
>>> Well, I just got off the phone with Larry, head honcho at R&L
>>> Electronics, and the next time I want to be insulted, I certainly know
>>> exactly who to call. They received my defective TS-590S and put it up
>>> on their test bench and checked it out. They found out that this old
>>> blind guy really knew what he was talking about all along, and the
>>> radio displayed all of the problematic symptoms that I described. So,
>>> here is the final deal Head Honcho Larry offered me:
>>>
>>> 1. He would give me a $500 credit toward the purchase of the new model
>>> TS590SG for my radio as is, and I pay the difference of $1,109 or
>>>
>>> 2. He would send my TS-590S back to Kenwood for repair, and when it
>>> came back refurbished, he would give me a $700 credit toward the
>>> purchase of the new model TS590SG, and I pay the difference of $909 or
>>>
>>> 3. He send my TS-590S back to Kenwood for repair under the warranty,
>>> and when refurbished, Kenwood will simply send my radio back to me.
>>>
>>> I am extremely disappointed in R&L. I don't think Larry made any
>>> attempt to work with me at all. In fact, I consider his terms and
>>> options nothing short of insulting.
>>>
>>> I told him to just Have Kenwood repair my TS-590S and send it back to
>>> me.
>>>
>>> Ron, K8HSY
>>>
>>>
>>>
>>
>>
>>
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