This is a situation, based on a call I received, that I would like to put
out to the list for some discussion.

A public library offers a beginning class in the use of Microsoft Word. An
individual who is blind signs up for the class. The library does not know
that the individual is blind until she shows up for the class. They do
however have a computer with screen reading software and make it available
to her for the class.

There is a problem however, the individual is not familiar with this
particular screen reading software and there is no one available in the
library that an really teach her how to use it. After some discussion, the
library offers to provide training in the use of the screen reading software
at a local organization that serves persons who are blind. The problem here
is that this location is in another part of town and transportation to the
location is a problem.

There may be an additional problem that has yet to come up. When the patron
learns to use the screen reading software will the library staff teaching
this beginning class know how to access Word using all the keyboard
commands?

My question...what is reasonable for the library to provide? It has been my
experience that many libraries that offer assistive technology do not have
staff trained to support the patrons who need to use it. This situation
pushes that concern a bit further.

Any thoughts?

John
--
John Moore, MLIS
Information Resources Coordinator
Texas Technology Access Project
Texas Center for Disability Studies
The University of Texas, at Austin
SZB 252e D5100
Austin, TX 78712

(800) 828-7839
local (512) 471-7621
fax (512) 471-7549