Thanks for testing it out. As I mentioned before, what appears accessible to us really needs to be tested by a sight impaired person. I was just saying to a colleague that you can't just shut your eyes and try. It's far more complicated than that.
Our webmaster has already modified the button to have more appropriate text so that's a start.
Regards from sunny, warm Melbourne.
Susan
>>> Prof Norm Coombs <[log in to unmask]> 11/11/2008 12:12 pm >>>
Hi:
I think I got into chat. I clicked on the buttom and got several
frames. It said for accessibility I might need to update the text window
but I really could not make any sense out of what was there. I have no
idea if I was in chat or not.
I also find that when you have to update the text, it starts at the top and
reads everything all over and then I update it again and it repeats it all
over again.
Unless I am stupider than I think, I find this useless at least as I
experienced it.
Norm
At 03:20 PM 11/10/2008, you wrote:
>Hi again,
>So far I've tried Live Person on Microsoft's accessibility narrator, and
>it works for both the operator and the inquirer (I was both).
>
>I'm operating it right now, and for the next 40 minutes when someone else
>will log in; we only have one seat at present. If you want to try it out
>it's the green button on this website:
>http://www.swinburne.edu.au/lib/
>
>but you'll have to hurry and of course most of you are probably asleep
>right now.
>
>Regards,
>Susan
>Susan Roberts
>Liaison Librarian
>Swinburne University of Technology
>Australia
>
> >>> Prof Norm Coombs <[log in to unmask]> 11/11/2008 9:37 am >>>
>Please let me know.
>Norm
>At 02:15 PM 11/10/2008, you wrote:
> >Thanks for raising this question. I'm about to try ours out!
> >
> >We have several ways students can contact us, apart from in person or phone.
> >
> >We offer both a library email and an email webform, sms and virtual chat.
> >Our ITS department did not allow us to use IM so we've gone with Live
> >person, which is supposedly hacker proof. I'm not sure if screen reader
> >software works with it, which is why I'm going to check. Today.
> >
> >regards,
> >Susan Roberts
> >OUA, Distance and Disability Liaison Librarian
> >Swinburne university of Technology
> >Lilydale Campus
> >Victoria,
> >Australia
> >
> > >>> Prof Norm Coombs <[log in to unmask]> 9/11/2008 10:44 am >>>
> >I realize that libraries are increasingly having facilities put online. I
> >know some have ways to answer online questions by email or chat or such.
> >My question is whether any library has worked to provide ways to answer the
> >questions of online patrons with disabilities including having a system
> >that will interact with screen reader software?????
> >
> >If anyone can help the gap in my knowledge, please email me.
> >Norman Coombs
> >CEO EASI (Equal Access to Software and Information
> >[log in to unmask]
> >(949) 855-4852 (pacific time zone)
> >
> >---------------------------
> >Check out EASI New Synchronous Clinics:
> >http://easi.cc/clinic.htm
> >EASI Home Page http://www.rit.edu/~easi
> >Online courses and Clinics http://easi.cc/workshop.htm
> >Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
> >
> > >>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
> > -> . . . . . . . . . <-
> >
> >-----
> >Swinburne University of Technology
> >CRICOS Provider Code: 00111D
> >
> >NOTICE
> >This e-mail and any attachments are confidential and intended only for the
> >use of the addressee. They may contain information that is privileged or
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> >dissemination, distribution, printing, copying or use is strictly
> >prohibited. The University does not warrant that this e-mail and any
> >attachments are secure and there is also a risk that it may be corrupted
> >in transmission. It is your responsibility to check any attachments for
> >viruses or defects before opening them. If you have received this
> >transmission in error, please contact us on +61 3 9214 8000 and delete it
> >immediately from your system. We do not accept liability in connection
> >with computer virus, data corruption, delay, interruption, unauthorised
> >access or unauthorised amendment.
> >
> >Please consider the environment before printing this email.
> >
> >---------------------------
> >Check out EASI New Synchronous Clinics:
> >http://easi.cc/clinic.htm
> >EASI Home Page http://www.rit.edu/~easi
> >Online courses and Clinics http://easi.cc/workshop.htm
> >Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
> >
> > >>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
> > -> . . . . . . . . . <-
>
>
> . . . . . . . . . . . . . . . .
>
>Norman Coombs [log in to unmask]
>CEO EASI Equal Access to Software and Information
>phone (949) 855-4852 (NOTE pacific time zone)
>****READ ABOUT THE DICK BANKS MEMORIAL SCHOLARSHIP:
>http://easi.cc/scholarship.htm
>
>---------------------------
>Check out EASI New Synchronous Clinics:
>http://easi.cc/clinic.htm
>EASI Home Page http://www.rit.edu/~easi
>Online courses and Clinics http://easi.cc/workshop.htm
>Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
>
> >>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
> -> . . . . . . . . . <-
>
>-----
>Swinburne University of Technology
>CRICOS Provider Code: 00111D
>
>NOTICE
>This e-mail and any attachments are confidential and intended only for the
>use of the addressee. They may contain information that is privileged or
>protected by copyright. If you are not the intended recipient, any
>dissemination, distribution, printing, copying or use is strictly
>prohibited. The University does not warrant that this e-mail and any
>attachments are secure and there is also a risk that it may be corrupted
>in transmission. It is your responsibility to check any attachments for
>viruses or defects before opening them. If you have received this
>transmission in error, please contact us on +61 3 9214 8000 and delete it
>immediately from your system. We do not accept liability in connection
>with computer virus, data corruption, delay, interruption, unauthorised
>access or unauthorised amendment.
>
>Please consider the environment before printing this email.
>
>---------------------------
>Check out EASI New Synchronous Clinics:
>http://easi.cc/clinic.htm
>EASI Home Page http://www.rit.edu/~easi
>Online courses and Clinics http://easi.cc/workshop.htm
>Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
>
> >>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
> -> . . . . . . . . . <-
. . . . . . . . . . . . . . . .
Norman Coombs [log in to unmask]
CEO EASI Equal Access to Software and Information
phone (949) 855-4852 (NOTE pacific time zone)
****READ ABOUT THE DICK BANKS MEMORIAL SCHOLARSHIP:
http://easi.cc/scholarship.htm
---------------------------
Check out EASI New Synchronous Clinics:
http://easi.cc/clinic.htm
EASI Home Page http://www.rit.edu/~easi
Online courses and Clinics http://easi.cc/workshop.htm
Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
>>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
-> . . . . . . . . . <-
-----
Swinburne University of Technology
CRICOS Provider Code: 00111D
NOTICE
This e-mail and any attachments are confidential and intended only for the use of the addressee. They may contain information that is privileged or protected by copyright. If you are not the intended recipient, any dissemination, distribution, printing, copying or use is strictly prohibited. The University does not warrant that this e-mail and any attachments are secure and there is also a risk that it may be corrupted in transmission. It is your responsibility to check any attachments for viruses or defects before opening them. If you have received this transmission in error, please contact us on +61 3 9214 8000 and delete it immediately from your system. We do not accept liability in connection with computer virus, data corruption, delay, interruption, unauthorised access or unauthorised amendment.
Please consider the environment before printing this email.
---------------------------
Check out EASI New Synchronous Clinics:
http://easi.cc/clinic.htm
EASI Home Page http://www.rit.edu/~easi
Online courses and Clinics http://easi.cc/workshop.htm
Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
>>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
-> . . . . . . . . . <-
|
