Hello group-At one time I was a more active member of this forum, but have
just lurked now and again in the past year or so. However, I could use your
expertise at this time. I'm the reference librarian at our state's talking
book and braille library, which is connected to the city's public library
network. The city is involved in designing a new downtown library building,
and we want to aid that process by creating focus groups of people with
various disabilities for their 'accessibility wishes.'

We are not interested in covering the ground that the ADA has already
covered-doorways, bathrooms, handrails, etc.-but in going beyond that to ask
people how they would like the services within the library to be delivered
to them. It would be something like asking, "When you come in the door of
the library, as a person with X what would you need/what would you like to
see as the first thing that introduces you to the library facility and
services?"

I am wondering if anyone else has prepared such a question or series of
questions, and presented it to a group of users. We don't want to re-invent
the wheel if that's not necessary.  If anyone has experiences to share, I'd
appreciate it if you would email me directly as I no longer receive all the
list's mail...but I will be glad to summarize whatever I receive and post
those findings back to the list. Also, if I haven't made myself clear, I
hope you will say so and help me work towards a better statement of our
goal.

Many thanks.

Elizabeth Eisenhood
Washington Talking Book & Braille Library, Seattle
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