No I did not find a button that said that. It's almost seven p.m. on Monday here. Is it Tuesday or Sunday there; I always get confused? Kathie
Katherine Schneider, Ph.D.
Senior Psychologist, Emerita
Counseling Service
University of Wisconsin-Eau Claire
[log in to unmask]
Anarchism is founded on the observation that since few men are wise enough to rule themselves, even fewer are wise enough to rule others. - Edward Abbey
-----Original Message-----
From: EASI's Library Accessibility Discussion List [mailto:[log in to unmask]] On Behalf Of Susan Roberts
Sent: Monday, November 10, 2008 6:54 PM
To: [log in to unmask]
Subject: Re: Question about online library help or reference desk???
HI Katherine,
Norm said the same thing. Did you find the text "Live help now online"?
If not, I'll raise it with our webmaster who will sort it out. We don't have many sight impaired people at our university at present, or at least no tame ones that I can ask to test things out. I try to put myself in their shoes but I haven't developed the special skills that sight impaired people need.
By the way, what time is it in Wisconsin?
Regards,
Susan
>>> "Schneider, Katherine S." <[log in to unmask]> 11/11/2008 11:25 am
>>> >>>
I tried. Since I'm blind and use a screen reader, telling me it is the green button isn't the best. I assume it is the button on the screen that doesn't have a good name; e.g. its alt text tag is just a string of random letters and numbers? You might want to get that changed if you can. Best. Kathie
Katherine Schneider, Ph.D.
Senior Psychologist, Emerita
Counseling Service
University of Wisconsin-Eau Claire
[log in to unmask]
Anarchism is founded on the observation that since few men are wise enough to rule themselves, even fewer are wise enough to rule others. - Edward Abbey
-----Original Message-----
From: EASI's Library Accessibility Discussion List [mailto:[log in to unmask]] On Behalf Of Susan Roberts
Sent: Monday, November 10, 2008 5:21 PM
To: [log in to unmask]
Subject: Re: Question about online library help or reference desk???
Hi again,
So far I've tried Live Person on Microsoft's accessibility narrator, and it works for both the operator and the inquirer (I was both).
I'm operating it right now, and for the next 40 minutes when someone else will log in; we only have one seat at present. If you want to try it out it's the green button on this website: http://www.swinburne.edu.au/lib/
but you'll have to hurry and of course most of you are probably asleep right now.
Regards,
Susan
Susan Roberts
Liaison Librarian
Swinburne University of Technology
Australia
>>> Prof Norm Coombs <[log in to unmask]> 11/11/2008 9:37 am >>>
Please let me know.
Norm
At 02:15 PM 11/10/2008, you wrote:
>Thanks for raising this question. I'm about to try ours out!
>
>We have several ways students can contact us, apart from in person or
>phone.
>
>We offer both a library email and an email webform, sms and virtual
>chat. Our ITS department did not allow us to use IM so we've gone with
>Live person, which is supposedly hacker proof. I'm not sure if screen
>reader software works with it, which is why I'm going to check. Today.
>
>regards,
>Susan Roberts
>OUA, Distance and Disability Liaison Librarian
>Swinburne university of Technology
>Lilydale Campus
>Victoria,
>Australia
>
> >>> Prof Norm Coombs <[log in to unmask]> 9/11/2008 10:44 am >>>
>I realize that libraries are increasingly having facilities put online.
>I know some have ways to answer online questions by email or chat or
>such. My question is whether any library has worked to provide ways to
>answer the questions of online patrons with disabilities including
>having a system that will interact with screen reader software?????
>
>If anyone can help the gap in my knowledge, please email me. Norman
>Coombs CEO EASI (Equal Access to Software and Information
>[log in to unmask]
>(949) 855-4852 (pacific time zone)
>
>---------------------------
>Check out EASI New Synchronous Clinics: http://easi.cc/clinic.htm
>EASI Home Page http://www.rit.edu/~easi
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>Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
>
> >>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command
> >>> <<<
> -> . . . . . . . . . <-
>
>-----
>Swinburne University of Technology
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> >>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command
> >>> <<<
> -> . . . . . . . . . <-
. . . . . . . . . . . . . . . .
Norman Coombs [log in to unmask]
CEO EASI Equal Access to Software and Information
phone (949) 855-4852 (NOTE pacific time zone)
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>>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
-> . . . . . . . . . <-
-----
Swinburne University of Technology
CRICOS Provider Code: 00111D
NOTICE
This e-mail and any attachments are confidential and intended only for the use of the addressee. They may contain information that is privileged or protected by copyright. If you are not the intended recipient, any dissemination, distribution, printing, copying or use is strictly prohibited. The University does not warrant that this e-mail and any attachments are secure and there is also a risk that it may be corrupted in transmission. It is your responsibility to check any attachments for viruses or defects before opening them. If you have received this transmission in error, please contact us on +61 3 9214 8000 and delete it immediately from your system. We do not accept liability in connection with computer virus, data corruption, delay, interruption, unauthorised access or unauthorised amendment.
Please consider the environment before printing this email.
---------------------------
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>>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
-> . . . . . . . . . <-
No virus found in this incoming message.
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Version: 8.0.175 / Virus Database: 270.9.0/1779 - Release Date: 11/10/2008 7:53 AM
---------------------------
Check out EASI New Synchronous Clinics: http://easi.cc/clinic.htm
EASI Home Page http://www.rit.edu/~easi
Online courses and Clinics http://easi.cc/workshop.htm
Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
>>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
-> . . . . . . . . . <-
-----
Swinburne University of Technology
CRICOS Provider Code: 00111D
NOTICE
This e-mail and any attachments are confidential and intended only for the use of the addressee. They may contain information that is privileged or protected by copyright. If you are not the intended recipient, any dissemination, distribution, printing, copying or use is strictly prohibited. The University does not warrant that this e-mail and any attachments are secure and there is also a risk that it may be corrupted in transmission. It is your responsibility to check any attachments for viruses or defects before opening them. If you have received this transmission in error, please contact us on +61 3 9214 8000 and delete it immediately from your system. We do not accept liability in connection with computer virus, data corruption, delay, interruption, unauthorised access or unauthorised amendment.
Please consider the environment before printing this email.
---------------------------
Check out EASI New Synchronous Clinics: http://easi.cc/clinic.htm EASI Home Page http://www.rit.edu/~easi Online courses and Clinics http://easi.cc/workshop.htm Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
>>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
-> . . . . . . . . . <-
No virus found in this incoming message.
Checked by AVG - http://www.avg.com
Version: 8.0.175 / Virus Database: 270.9.0/1779 - Release Date: 11/10/2008 7:53 AM
---------------------------
Check out EASI New Synchronous Clinics:
http://easi.cc/clinic.htm
EASI Home Page http://www.rit.edu/~easi
Online courses and Clinics http://easi.cc/workshop.htm
Check the EASI Library Web http://www.rit.edu/~easi/lib.htm
>>> Error in line 8 of AXSLIB-L.MAILTPL: unknown formatting command <<<
-> . . . . . . . . . <-
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