I'm having a bit of trouble following this "reality is dependent on our
attitudes and thought," ideaology.  My mother subscribed to something
similar.  Visualizations, treasure maps, positive thinking, etc bound in
Christian based teachings.  What Trisha describes sounds very familair, but
here's where I get lost:

Trisha said, "We tend to forget we creat our realities dependent on our
attitudes and what we think."  .... "Good customer service should not be
dependant on selling
something but on providing good service - the end." ... "What I have found is
- life reflects back my attitude. I frown - they frown - I smile - they
smile. We tend to forget we creat our realities dependent on our attitudes
and what we think."

While detailing the exploits of retail Trisha goes on to say, "The nice thing
about sales work is after a while - you can size up people from across the
room."  Then in relation to the difficult shopper she says, "And I am
thinking - Oh no I am going get to her - so I did drag my sale out a bit..."

That is where I get lost.  Following the original idealogy if life reflects
back your attitude, then by prejuding the woman who walked up to the counter,
by sizing her up from across the room and having the negative thought, "Oh no
I am going to get her," did this create the negative reality of her rude
behavior?  OR did it work in reverse?  Did the woman walking up to the
counter "size-up" the sales people, prejudge and ready herself for poor
service, thereby making her the creator of the realitity of this negative
experience?

Now, following along this logic, what if the shopper did originally walk in
with a predisposed "bad attitude."  When Trisha saw her, instead of thinking
"Oh no...", what if she thought, "Yes!  This sweet polite woman is going to
be a breeze.  She will make a good purchase, and will be happy with the item
and my service."  Now, would Trisha's attitude reflect onto the woman, or
would the shoppers negative attitude reflect onto Trisha?  I get this image
of a Western shoot out.  Whose reflection will dominate, win out and create
the reality?

Does "Infinite Diversity in Infinite Combinations" also include rude people?
 You see why I'm having so much trouble.  It's the old conundrum I face when
watching the Five Planet of the Apes Movies.   Who created the reality?  Was
it the birth of the talking ape in the future, or his travel back into the
past?

Honestly I'm not trying to poke fun at anyones idealogy, I just wondered how
you distinguish which person is creating the reality?  - Denise who just
can't seem to wrap her own twisted logic around this complicated subject :D