Go to this web page. Download the tool to your desktop. Shutdown your
computer for at least one minute to let the memory drain. Reboot your
computer into safe mood by gently tapping the f8 key when the computer
starts booting up. Keep tapping the f8 key (don't just do it once) until
you get to a menu where one of the options is 'safe mood'. Once you are
in safe mood click on the klez icon on your desktop. Let the tool do
it's thing. It will tell you it is done and what it did. If the virus
was on your system then the tool would have removed it and it will tell
you this. Like I said, I don't think this is his problem. Netscape will
cause the same problems if he is using it but many things can cause the
problem he is having
http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.removal.tool.html

Mick


Tom Fowle wrote:

>Message-ID: <[log in to unmask]>
>
>Harry,
>If you do not have an up to date anti virus program and a rescue
>disk made by that program from which to reboot your computer, you
>will need help from someone who hassuch.
>
>Meanwhile I must reccommend you do not send any further emails
>and probably that you do not access the net using your computer.
>You may well be randomly spreading the KLEZ virus and damaging
>files on your and other peoples computers.
>
>this Klez virus can be removed but it is tricky.
>
>You are going to need help from somebody with experience.
>
>I suspect it will need to be done without your screen reader
>loaded.
>
>This is exactly why everyone must have up to date anti virus
>software running any time you access the internet if you are
>running any windows internet access system at all.
>
>sorry harry, its a tough lesson.
>
>I don't think there is a 'key stroke by key stroke" answer for
>you.
>
>Your stuttering sound card is probably due to either having too
>many tasks open at once or simply too slow a processor.
>good luck
>tom Fowle
>
>
>Net-Tamer V 1.12.0 - Registered
>
>
>VICUG-L is the Visually Impaired Computer User Group List.
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>
>
>
>
>

--
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http://www.campermick.com


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