Denise,

        Most of the behavior you are speaking of probably involving
speaking too loudly or impersonally to the adults, talking about them in
front of them, etc.

Bobby


>I work in a Day Habilitation center for disabled adults.  Everyday I
>encounter staff who are just not sensitive to our clients.  It's not
>cases of outright abuse, but is inappropriate and should be addressed.
>What can I do to help make our staff...nicer?