----- Original Message -----
From: "David Poehlman" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, December 11, 2001 1:23 PM
Subject: verio dial up dies:


> Dear Verio Dial-up Internet Access Subscriber:
>
> Verio recently negotiated an agreement with EarthLink in which Verio
> agreed to transfer all of its current Dial-up Internet Access accounts
> to
> EarthLink.  This transfer of accounts includes your Dial-up account, BUT
> ONLY YOUR DIAL-UP ACCOUNT.  IF YOU ARE RECEIVING OTHER SERVICES FROM
> VERIO, THIS TRANSFER WILL NOT AFFECT THOSE SERVICES.
>
> While Verio has had several exciting years as a provider of Dial-up
> Internet services, we must respond to the changing demands of the
> marketplace.  As you know, the Internet continues to experience rapid
> growth. Verio has recognized the need to respond by focusing its
> resources
> on the suite of products and services that provide customers with
> solutions that facilitate seamless growth. Our decision to transfer our
> current Dial-up Internet Access accounts stems from normal business and
> strategy sessions addressing future plans.  By transferring your Dial-up
> account to EarthLink, which has Dial-up Internet Access as a core
> competency, your Dial-up account will be well supported.
>
> The following is a brief overview of how Verio intends to transfer your
> Dial-up services to EarthLink.  For a more complete overview of this
> transaction, including information about EarthLink, please see
> http://www.verio.com/dialupfaq
>
> **************************************************
> How will your Verio Dial-up account be transferred?
>
> Your Dial-up account will be transferred with little effort on your
> part.
> Immediately after January 9, 2002, EarthLink will automatically
> establish
> an EarthLink Dial-up account for you with features that most closely
> mirror your current Verio Dial-up plan.  For most Verio Dial-up
> customers,
> this means that EarthLink will be establishing an EarthLink Unlimited
> account for you at $21.95 per month using your current billing
> information.  Shortly after your account is established you will receive
> EarthLink's Welcome Packet by U.S. Mail that will contain a welcome
> letter, EarthLink's Dial-up software, and your new EarthLink email
> address
> and password.
>
> Please visit http://home.verio.net/support/billing/account.cfm to verify
> that we have your current address so that we can ensure you receive your
> EarthLink Welcome Packet.
>
> **************************************************
> What about the forwarding of your Verio email?
>
> You can arrange to have your Verio email forwarded to your new EarthLink
> email address for 30 days after you receive your welcome packet and set
> up
> your EarthLink account by simply visiting
> http://home.verio.net/support/cpu   Login to the Self-Service Control
> Panel Utility using your current Verio username and password that you
> use
> to access your Verio email account.  Click the "Add, Delete, or Modify"
> button next to "Mail Forwarder" and fill out your new EarthLink email
> address in one of the boxes set up for a forwarding email address.
> Click
> "Submit" to have your mail forwarding activated.
>
> **************************************************
> What if you do not want your Dial-up account transferred?
>
> If you do not want your Dial-up service transferred to EarthLink, you
> must
> cancel your Verio Dial-up account by January 9, 2002, by visiting the
> following url: http://home.verio.net/support/billing/du_cancellation.cfm
> You will not have Dial-up access to the Internet as of the date you
> cancel
> your Dial-up account.
>
> **************************************************
> Where can you get further information about this transaction?
>
> For a more complete overview of this transaction, please see
> http://www.verio.com/dialupfaq   In addition, prior to receiving
> EarthLink's Welcome Packet, you may also email [log in to unmask] or call
> 1-888-GET-VERIO (1-888-438-8374).  Please understand that we may be
> handling a high volume of inquiries and our response time may be a bit
> slower than usual.  Until you receive your EarthLink Welcome Packet
> containing your new EarthLink username and password, you will not be
> able
> to obtain information from EarthLink about this transaction.  Therefore,
> please do not contact EarthLink at this time.
>
> **************************************************
> We believe that you will be pleased with EarthLink's quality service and
> support. With more than 4.9 million subscribers, EarthLink is one of the
> world's largest providers of Dial-up service to the Internet.
> EarthLink's services have won many industry awards including 2000 and
> 2001
> Mobile Computing's First Class award for the best Internet service
> provider, 2001 CNET's Editors' Choice Award, and 2000 PC World's Best
> ISP
> Award.
>
> We would like to take this opportunity to thank you for your patronage.
> Again, if you are currently receiving other services from Verio, this
> change will not affect those services.  Please be assured that EarthLink
> and Verio will be working closely to ensure a smooth transition of your
> Dial-up service.
>
> Sincerely,
>
> Kevin Goulet
> Vice President, Product Management
> Verio, Inc.
>


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