On Tuesday, September 21, 1999 2:47 AM, J & M Home Computer Services
<[log in to unmask]>wrote:


When I'm trying to install Windows 98 I get the following error.

Application Error: SUWIN caused a General Protection fault in module
Setupx.dll at 0004:5CCE

I've seen this error before but can't remember if it's a hardware or
software fault.

Can someone put some light on this please?

This GPF error MAY appear during installation after you click the
notification regarding the acceptance of the terms in the End User License
Agreement.  It is caused by memory and hard drive access problems related to
one of the following:

  a. an incorrectly configured memory management software.

  b. a GSI BIOS.

  c.  a HD that required double buffering, but double buffering is not
enabled on your computer.

  d.  a Cirrus Logic video card driver that is incompatible with the WIN98
setup.

  e.  an antivirus setting enabled in your computer's CMOS settings.

Resolution:

   1.  reconfigure the memory management software so that it will allow
WIN98 setup to finish.  Refer to the documentation for your particular
memory management software for info.

   2.  If your computer has a GSI BIOS, contact your computer manufacturer's
for info.  If you are not sure what kind of BIOS your computer has, watch as
your computer boots up to see the name of the BIOS.

   3.  If upgrading from Windows 95, print a System Summary report to see
what BIOS your PC uses. Click Start|Settings|Control Panel|double click
System.  In the dialogue box that appears, click the Device Manager tab then
click the Print button to access the Print dialogue box.  Click select
System Summary and then OK.

   4.  Enable double buffering for your HD and consult the documentation or
the manufacturer's technical support dept for assistance.

   5.  Restart the computer, booting into DOS, and run the WIN98 setup from
MS-DOS.

   6.  Disable any antivirus programs before running setup.

Walter R. Worth
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